Level 2 MSP IT Support Specialist — Windows & Cloud

Logical Consulting; Upper Harbour; On-site; NZD 70,000 - 95,000; Full time

Job summary

Jora New Zealand is seeking an experienced IT Support Specialist to join a well-established managed services team in Albany. You will provide Level 2 support across Windows desktops, Microsoft 365, Intune, Entra ID, networking, and SharePoint, solving technical issues and helping customers get more from their technology.

This role targets individuals with MSP or multi-customer experience who enjoy troubleshooting, have strong communication skills, and are comfortable with on-site customer

Qualifications

• 3+ years in an MSP, IT service provider or multi-customer environment.
• Strong customer communication skills.
• Good documentation skills with attention to detail.
• Ability to prioritise effectively in a busy support environment.
• Willingness to own issues through to resolution.

Responsibilities

• Provide Level 2 support across a broad range of customer environments, solving technical issues.
• Support Microsoft cloud platforms and networks.
• Assist customers to maximise value from their technology.
• Contribute to network implementation and improvement work.
• Maintain and update customer documentation and tickets.

Skills

MSP experience

Customer service

Documentation

Prioritisation

Ownership

Tools

Microsoft 365

Intune

Entra ID

SharePoint

RMM

Job description

Jora New Zealand is seeking an experienced IT Support Specialist to join a well-established managed services team in Albany. You will provide Level 2 support across Windows desktops, Microsoft 365, Intune, Entra ID, networking, and SharePoint, solving technical issues and helping customers get more from their technology.

This role targets individuals with MSP or multi-customer experience who enjoy troubleshooting, have strong communication skills, and are comfortable with on-site customer