MSP IT Support Engineer - Level 2, Growth & Impact

Network Service Providers; Auckland; On-site; NZD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Job summary

Network Service Providers in Auckland is seeking a customer‑centric IT professional to join our team at Level 2 support, handling a wide range of technologies and delivering great customer experiences.

You will work across desktop, network, server, and end‑user devices, troubleshoot incidents, maintain documentation, and contribute to growth in a fast‑paced, collaborative MSP environment.

Qualifications

• MSP environment experience is required.
• 2–3 years of service desk experience.
• Strong ticket/SLA management skills and prioritisation under pressure.
• Experience with PSA and Halo platforms is desirable.
• Proficiency with Microsoft stack, networks, hardware, Apple devices, Remote Desktop Services, and imaging/backup techs.
• Hands‑on hardware/ software deployment experience.

Responsibilities

• Work at Level 2 handling a wide range of technologies and customer requests.
• Build broad technical capability across desktop, network, server, and modern workspace.
• Provide outstanding customer experience and troubleshoot incidents.
• Resolve tickets aligned to SLA timelines.
• Investigate root cause and recommend improvements.
• Maintain NSP site documentation and assist with hardware/software deployments.
• Build rapport with customers and support cross‑team coordination.

Skills

MSP experience

Service desk

Ticket/SLA management

Microsoft stack

Networking

Hardware

Apple

Remote Desktop Services

Backup and imaging

MDR/EDR

VMware

Hyper-V

Problem solving

Communication

Self-directed learning

Team player

Tools

PSA

Halo

VMware

Hyper-V

Remote Desktop Services

Job description

Network Service Providers in Auckland is seeking a customer‑centric IT professional to join our team at Level 2 support, handling a wide range of technologies and delivering great customer experiences.

You will work across desktop, network, server, and end‑user devices, troubleshoot incidents, maintain documentation, and contribute to growth in a fast‑paced, collaborative MSP environment.