Lead Guest Experience Concierge

Skycitycareers; Auckland; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Staff meals

Uniform provided

Staff parking discount

Outlet discounts

SkyTower trips

Career development

Supportive team culture

Job summary

Senior Concierge at Horizon by SkyCity in Auckland, you will ensure guests receive exceptional service by sharing your knowledge of Auckland sights and activities, while overseeing daily porter duties.

You should have experience in a similar role, preferably within 4–5 star environments, and hold a full New Zealand driver's licence; join a dynamic team committed to outstanding guest experiences.

Qualifications

• Previous experience in a similar role, preferably in a 4- or 5-star environment.
• Strong communication skills and guest-focused mindset.
• Hold a valid New Zealand driver's licence.

Responsibilities

• Ensure guests receive exceptional service by sharing knowledge of Auckland sights and activities.
• Oversee daily porter duties and assist with rosters to ensure smooth operations.
• Coordinate guest services and assist with special requests to enhance the guest experience.
• Collaborate with hotel teams to maintain high service standards.

Skills

Guest service

Communication

Staff supervision

Roster management

Tools

NZ Driver's Licence

Job description

Senior Concierge at Horizon by SkyCity in Auckland, you will ensure guests receive exceptional service by sharing your knowledge of Auckland sights and activities, while overseeing daily porter duties.

You should have experience in a similar role, preferably within 4–5 star environments, and hold a full New Zealand driver's licence; join a dynamic team committed to outstanding guest experiences.