Lead Engineer, Service Operations & Platform Reliability

Westpac New Zealand; Auckland; On-site; NZD 140,000 - 190,000; Full time

Benefits offered by this job

4 weeks standard holiday

5 wellbeing days

Banking benefits

Superannuation scheme

Internal mobility opportunities

Volunteer days

Job summary

Westpac New Zealand is seeking a Lead Engineer to provide technical leadership within our Service Operations Engineering squad. You will influence standards across multiple teams, drive best practices, and mentor engineers to deliver resilient, scalable technology solutions.

This role combines hands-on expertise with leadership and collaboration with stakeholders to balance delivery with reliability, observability and security.

Qualifications

• Proven leadership within an engineering squad.
• Experience with ServiceNow integrations, upgrades and security.
• Strong design and technical decision-making experience.

Responsibilities

• Provide technical leadership within the Service Operations Engineering squad.
• Influence engineering standards across multiple teams and promote best practices.
• Mentor engineers and guide technical decision-making for reliability and scalability.
• Collaborate with Service Owners, architects and security teams to deliver resilient solutions.

Skills

Leadership

Mentoring

Stakeholder collaboration

Engineering culture

Technical decision-making

Communication

Coaching engineers

Reliability focus

Platform scalability

Tools

ServiceNow

Integrations

CI/CD

Source control

Automated testing

Job description

Westpac New Zealand is seeking a Lead Engineer to provide technical leadership within our Service Operations Engineering squad. You will influence standards across multiple teams, drive best practices, and mentor engineers to deliver resilient, scalable technology solutions.

This role combines hands-on expertise with leadership and collaboration with stakeholders to balance delivery with reliability, observability and security.