Tech Lead, ServiceNow & Platform Reliability

Westpac New Zealand Ltd; Auckland; Hybrid; NZD 150,000 - 190,000; Full time

Benefits offered by this job

4 weeks holiday + 5 wellbeing days

Additional leave options up to 4 weeks

Banking benefits & insurance discounts

Growth and development opportunities

Volunteer days

Job summary

Westpac New Zealand Ltd is seeking a Lead Engineer to provide technical leadership within the Service Operations Engineering squad. You will influence engineering standards across multiple teams and drive best‑practice approaches to service operations and platform reliability.

This role combines hands‑on expertise with leadership, mentoring engineers and guiding technical decision‑making to deliver resilient, scalable, customer‑focused technology solutions.

Qualifications

• Proven technical leadership within an engineering or product squad.
• Strong solution design and technical decision‑making experience.
• Experience balancing delivery with reliability, observability, recoverability, performance, security, and maintainability.

Responsibilities

• Provide technical leadership within the Service Operations Engineering squad and influence engineering standards across teams.
• Mentor engineers, guide technical decisions and promote best‑practice approaches to service operations and platform reliability.
• Partner with stakeholders to deliver resilient, scalable, customer‑focused technology solutions.

Skills

Technical leadership

Solution design

Technical decision‑making

Stakeholder collaboration

Mentoring engineers

Communication

Observability & reliability

CI/CD automation

Tools

ServiceNow

Job description

Westpac New Zealand Ltd is seeking a Lead Engineer to provide technical leadership within the Service Operations Engineering squad. You will influence engineering standards across multiple teams and drive best‑practice approaches to service operations and platform reliability.

This role combines hands‑on expertise with leadership, mentoring engineers and guiding technical decision‑making to deliver resilient, scalable, customer‑focused technology solutions.