Lead Engineer - ServiceNow & Platform Reliability

Westpac New Zealand Limited; Auckland; Hybrid; NZD 150,000 - 190,000; Full time

Benefits offered by this job

4 weeks holiday

Wellbeing leave

Banking benefits

Insurance discounts

Career development

Job summary

Westpac New Zealand Limited is hiring a Lead Engineer to provide technical leadership within the Service Operations Engineering squad at Takutai Square, Auckland. You’ll shape engineering standards, mentor engineers, and partner with stakeholders to deliver resilient, scalable technology solutions.

You’ll drive best‑practice approaches to reliability, operability and security while balancing delivery goals with maintainability and modern engineering practices.

Qualifications

• As Lead Engineer, provide technical leadership within Service Operations Engineering.
• Demonstrate strong enterprise ServiceNow experience including integrations, upgrades and security.
• Coach and develop engineers and influence cross-team standards.
• Partner with Service Owners, architects and security teams to deliver reliable platforms.

Responsibilities

• Provide technical direction and mentorship within the squad.
• Drive engineering standards, patterns and best practices for reliability.
• Collaborate with stakeholders to shape scalable, customer-focused solutions.
• Balance delivery with observability, security and maintainability.

Skills

ServiceNow engineering

Technical leadership

CI/CD automation

Stakeholder collaboration

Tools

ServiceNow platform

Job description

Westpac New Zealand Limited is hiring a Lead Engineer to provide technical leadership within the Service Operations Engineering squad at Takutai Square, Auckland. You’ll shape engineering standards, mentor engineers, and partner with stakeholders to deliver resilient, scalable technology solutions.

You’ll drive best‑practice approaches to reliability, operability and security while balancing delivery goals with maintainability and modern engineering practices.