Lead Dynamics 365 CE Transformation Architect

Fusion5; Christchurch; On-site; NZD 150,000 - 210,000; Full time

Job summary

Fusion5 is seeking a Principal Consultant to lead strategic Dynamics 365 Customer Engagement transformations for major NZ and Australian organisations. You will partner with senior stakeholders to shape customer engagement strategy, influence solution direction and drive commercial success across complex engagements.

You will lead delivery across Sales, Service, Marketing and Field Service, mentoring consultants and growing the practice through innovation and thought leadership.

Qualifications

• 10+ years of consulting experience with Microsoft Dynamics 365 Customer Engagement

Responsibilities

• Leading complex Dynamics 365 CE engagements across Sales, Customer Service, Marketing and Field Service
• Acting as a trusted advisor, translating business goals into practical, scalable solutions
• Taking ownership of customer outcomes, balancing business needs and delivery constraints
• Leading pre-sales activities including opportunity shaping, estimates, solution design, demonstrations, and proposals
• Identifying risks early and driving proactive resolution
• Ensuring high-quality delivery from discovery through adoption and value realization
• Mentoring consultants and emerging leaders to lift capability and delivery excellence
• Contributing to practice growth through thought leadership, reusable assets and innovation
• Applying Microsoft AI capabilities to improve customer outcomes and evolve Fusion5 services

Skills

Dynamics 365 CE

Consulting experience

Executive stakeholder engagement

Solution design

Pre-sales

Mentoring

AI capabilities / Copilot

Job description

Fusion5 is seeking a Principal Consultant to lead strategic Dynamics 365 Customer Engagement transformations for major NZ and Australian organisations. You will partner with senior stakeholders to shape customer engagement strategy, influence solution direction and drive commercial success across complex engagements.

You will lead delivery across Sales, Service, Marketing and Field Service, mentoring consultants and growing the practice through innovation and thought leadership.