Principal Dynamics 365 CE Transformation Architect

Fusion5; Dunedin; On-site; NZD 150,000 - 190,000; Full time

Job summary

Fusion5 in New Zealand is seeking a Principal Consultant to lead strategic Dynamics 365 Customer Engagement transformations and deliver measurable outcomes for major clients.

You’ll partner with senior stakeholders to shape customer engagement strategy, influence solution direction, and drive delivery excellence across complex engagements. You’ll also mentor consultants and contribute to the growth of Fusion5's CE practice while applying AI capabilities as appropriate.

Qualifications

• 10+ years consulting experience with Microsoft Dynamics 365 Customer Engagement
• Proven success delivering complex CRM solutions
• Strong executive stakeholder engagement and strategic impact

Responsibilities

• Leading complex Dynamics 365 Customer Engagement engagements across Sales, Customer Service, Marketing, and Field Service
• Acting as a trusted advisor providing guidance that builds confidence, helping customers translate business goals into practical and scalable solutions
• Taking ownership of customer outcomes, balancing business needs, delivery constraints, and long-term success
• Leading pre-sales activities including opportunity shaping, estimates, solution design, demonstrations, and proposals
• Identifying delivery, commercial, and organisational risks early and driving resolution proactively
• Ensuring high-quality delivery from discovery through to adoption and value realisation
• Mentoring consultants and emerging leaders, helping lift capability and delivery excellence across the practice
• Contributing to practice growth through thought leadership, reusable assets, innovation, and continuous improvement
• Applying emerging Microsoft and AI capabilities to improve customer outcomes and evolve Fusion5 service offerings.

Skills

Dynamics 365 CE

Stakeholder management

Pre-sales

Mentoring

Power Platform

Tools

Dynamics 365

Power Platform

Job description

Fusion5 in New Zealand is seeking a Principal Consultant to lead strategic Dynamics 365 Customer Engagement transformations and deliver measurable outcomes for major clients.

You’ll partner with senior stakeholders to shape customer engagement strategy, influence solution direction, and drive delivery excellence across complex engagements. You’ll also mentor consultants and contribute to the growth of Fusion5's CE practice while applying AI capabilities as appropriate.