D365 CE Transformation Lead — Principal Consultant

Fusion5; Wellington; On-site; NZD 180,000 - 240,000; Full time

Job summary

Fusion5 is seeking a Principal Consultant to lead Dynamics 365 Customer Engagement transformations in New Zealand. You’ll partner with senior stakeholders to shape engagement strategy, translate business goals into scalable CRM solutions, and drive measurable outcomes across complex programs.

You’ll lead a high-performing Microsoft practice, mentor consultants, and influence solution direction while delivering value and growth for clients and Fusion5.

Qualifications

• 10+ years consulting experience with Microsoft Dynamics 365 Customer Engagement.
• Proven success delivering complex CRM transformations.
• Strong executive stakeholder engagement and strategic influence.

Responsibilities

• Leading complex Dynamics 365 Customer Engagement engagements across Sales, Customer Service, Marketing, and Field Service.
• Acting as a trusted advisor providing guidance that builds confidence and translates business goals into scalable solutions.
• Taking ownership of customer outcomes, balancing business needs and delivery constraints.
• Leading pre-sales activities including opportunity shaping, estimates, solution design, demonstrations, and proposals.
• Identifying delivery, commercial, and organisational risks early and driving resolution proactively.
• Ensuring high-quality delivery from discovery through to adoption and value realisation.
• Mentoring consultants and emerging leaders, helping lift capability and delivery excellence across the practice.
• Contributing to practice growth through thought leadership, reusable assets, innovation, and continuous improvement.
• Applying emerging Microsoft and AI capabilities to improve customer outcomes and evolve Fusion5 service offerings.

Skills

Dynamics 365 CE

CRM strategy

Stakeholder management

Solution design

Job description

Fusion5 is seeking a Principal Consultant to lead Dynamics 365 Customer Engagement transformations in New Zealand. You’ll partner with senior stakeholders to shape engagement strategy, translate business goals into scalable CRM solutions, and drive measurable outcomes across complex programs.

You’ll lead a high-performing Microsoft practice, mentor consultants, and influence solution direction while delivering value and growth for clients and Fusion5.