Lead Administrator - Student Administration

University of Otago; Dunedin; On-site; NZD 81,000 - 86,000; Full time

Job summary

The University of Otago in Dunedin is seeking a Lead Administrator for Student Administration to ensure timely, accurate and courteous guidance across student services. You will partner with academic areas to support admissions, examinations and progression, prioritise workloads and act as an escalation point for complex enquiries.

Initially, you will coordinate the examinations portfolio, handling a deadline-driven operation with precision and teamwork.

Qualifications

• Exposure to work in a busy administration environment.
• A passion for customer service and delivering exceptional service to students.
• An ongoing commitment to positive outcomes for our staff and students.
• Previous supervisory experience or exposure to managing teams.
• Strong Microsoft office and PC skills (eVision a plus).

Responsibilities

• Oversee prioritisation and workload setting across portfolios.
• Coordinate a complex, deadline-driven examinations operation with accuracy and collaboration.
• Provide timely, accurate information, assistance and advice to students and staff.
• Collaborate with academic areas to support multiple student administration portfolios.

Skills

Customer service

Supervisory experience

MS Office

eVision

Administration

Tools

eVision

Job description

ACADEMIC DIVISION | TE WĀHANGA MATUA MĀTAURANGA

About our team | Mō te tīma

We are a team of highly skilled professional staff who are part of the Academic Division and are responsible for delivering an outstanding student and staff experience through high quality, effective service delivery to all of the University’s internal and external customers.

STUDENT ADMINISTRATION | WHAKARITENGA TAUIRA

We are a team of highly skilled professional staff who are part of the Academic Division and are responsible for delivering an outstanding student and staff experience through high quality, effective service delivery to all of the University’s internal and external customers.

Our specific focus is on the student experience felt by our students here at the University of Otago. We work to provide accurate and timely information, assistance and advice across activities such as University admission; programme admission; scholarship administration; course advice, assessment, academic record maintenance, academic progression (including prizes and awards) and graduation.

The role | Te mahi

As a Lead Administrator within our Student Administration team, you will play a crucial part in ensuring the smooth operation of Student Administration services; focused on the provision of timely, accurate, courteous and consistent advice, information and assistance across all activities within our unit.

You will work in partnership with key academic areas to provide and manage support activities across a variety of portfolios. You will play an important role in prioritising and setting workload as well as acting as an escalation point for complex and/or challenging enquiries. A key aspect of this role will be to ensure the continual improvement of administrative practices to optimise efficiency and quality.

For this appointment, we are particularly looking for someone who can bring the skills needed to support the successful delivery of the University’s examinations portfolio. Initially, you will work closely with our Examinations team, helping to coordinate a complex, deadline-driven operation where accuracy, organisation and effective collaboration are critical.

Over time, the role may provide opportunities to work across other Student Administration portfolios, reflecting the breadth and variety of the work undertaken by the team.

For your reference, the range of tasks for this role include:

• Providing a range of Student Administration activities, including overseeing prioritisation and workload setting.
• Undertaking operational activities and/or projects such as: streamlining processes to ensure efficiency across different aspects of your portfolios.
• Ensuring staff are informed and understand legislative obligations and privacy requirements.

Your skills and experience | Kā pūkeka me kā wheako

Successful candidates will have:

• Exposure to work in a busy administration environment.
• A passion for customer service and delivering exceptional service to students.
• An ongoing commitment to positive outcomes for our staff and students.
• Previous supervisory experience or exposure to managing teams.
• Strong Microsoft office and PC skills (eVision a plus).

We are committed to on-going training and development in order to upskill successful candidates in areas that they desire more exposure to.

Further details | Pūroko

This is permanent, full time (37.5 hours) position, based in Ōtepoti, Dunedin.

There are three primary examination periods each year, in addition to several smaller examination sessions. Some after-hours work will be required to support examinations held in the evening and on Saturdays.

The appointment range for this role is $80,749 to $85,649. Top of range $100,776.

You must have the right to live and work in New Zealand to apply for this position.

For further information, please contact Kirsty Lewis via the contact details below.