Key Account / Client Relations Manager

PRIMEPAC; Auckland; On-site; NZD 90,000 - 130,000; Full time

Job summary

Primepac is seeking a commercially sharp Key Account Manager to own a defined portfolio of customers and prospects. This NZ-based role focuses on retaining and growing existing accounts while identifying new business opportunities within the territory.

You’ll be responsible for building strong relationships, understanding customer needs and delivering practical packaging solutions that drive growth for Primepac and its customers.

Qualifications

• Experience in B2B account management, territory sales or field sales.
• Ability to demonstrate growth of customers and win new business.
• Comfortable talking commercially with customers and understanding account value.
• Proven ability to build relationships with decision-makers.

Responsibilities

• Own and grow a defined portfolio of existing customers and prospects.
• Increase customer spend through greater category penetration, order frequency and share of wallet.
• Build strong relationships and become a trusted packaging advisor to your customers.
• Identify and pursue high-quality new business opportunities across your territory.
• Develop focused territory and account plans based on customer potential.
• Run purposeful customer meetings with discovery and consultative selling.

Skills

B2B sales

Account management

Territory sales

Negotiation

Consultative selling

CRM

Forecasting

Communication

Driver's license

Travel readiness

First Aid (cert)

Tools

CRM software

Forecasting tools

Job description

Grow accounts. Win new business. Join a team that likes to win.

Primepac is looking for a commercially sharp, driven Key Account Manager to take ownership of a defined portfolio of customers and prospects.

We're a strong, stable and fast-growing, family-owned New Zealand business with an ambitious team and a clear appetite for growth.

This is a genuine account growth role in a fast-paced, motivating and performance-focused environment. You'll be surrounded by a dynamic team that enjoys moving quickly, solving problems, winning business and celebrating success.

You'll be trusted to run your territory, develop strong customer relationships, uncover new opportunities and convert them into profitable, sustainable growth.

You'll work with customers across a broad range of industries, helping them improve the way they buy and use packaging while growing Primepac's share of their business.

Key Account Manager – B2B Sales

The opportunity

You'll have real ownership of your portfolio and be accountable for both retaining and growing existing customers.

Success means understanding where the biggest opportunities are, getting in front of the right people, asking the right questions and following opportunities through until there is a clear outcome.

• Own and grow a defined portfolio of existing customers and prospects

• Increase customer spend through greater category penetration, order frequency and share of wallet

• Build strong relationships and become a trusted packaging advisor to your customers

• Identify and pursue high-quality new business opportunities across your territory

• Develop focused territory and account plans based on customer potential

• Run purposeful customer meetings using strong discovery and consultative selling techniques

• Understand the customer’s business, buying process, commercial priorities and competitive alternatives

• Develop practical packaging solutions that create genuine value for the customer

• Prepare accurate, commercially sound proposals and quotes

• Negotiate confidently while protecting margin and Primepac's value proposition

• Maintain a healthy, credible pipeline and accurate sales forecast

• Keep opportunities moving with clear next steps, ownership and follow-through

• Identify customer risks early and take action before business is lost

• Work closely with Sales Support, Category, Operations and other internal specialists to deliver for customers

• Take ownership of customer issues and see them through to resolution

• Maintain accurate CRM records and strong sales discipline

Above all, you'll be expected to own the result.

What we’re looking for

You'll already have experience in B2B account management, territory sales or field sales and be able to demonstrate that you've grown customers and won new business.

You'll be comfortable talking commercially with customers and understanding what makes an account valuable — not simply chasing revenue at any cost.

Ideally, you'll bring:

• Proven B2B sales or key account management experience

• A track record of profitable portfolio growth and new business wins

• Strong consultative selling, discovery, presentation, negotiation and closing skills

• Commercial confidence around revenue, GP, margin, pricing and account profitability

• The ability to build relationships with decision-makers at multiple levels

• Strong organisation, judgement and follow-through

• Confidence using CRM, pipeline and forecasting tools

• Clear written and verbal communication

• A full, clean New Zealand driver's licence

• The ability to travel within your territory, including occasional overnight travel

• A current First Aid certificate, or willingness to obtain one

Experience in packaging, distribution, industrial products, consumables or B2B supply would be an advantage, but we are equally interested in high-performing salespeople from other industries who know how to build relationships, create opportunities and win.

Why Primepac?

Primepac is a family-owned and operated New Zealand business that has built a strong position in the packaging market and continues to grow quickly.

We combine the stability and resources of an established business with the energy, pace and ambition of a growth company.

Our culture is fast-paced, positive and performance-driven. We like people who are competitive, commercially minded and motivated by achieving results. There is a strong sense of momentum across the business and a dynamic team that works together to solve problems, move quickly and win.

You won’t be a small cog in a large corporate machine. Good ideas can be acted on quickly, strong performance is noticed and individuals have the opportunity to make a genuine impact on the business.

Our five core values are:

We value people who take responsibility, back themselves, follow through on commitments, keep pushing when things get difficult and genuinely want to get better.

For the right person, this is an opportunity to join a strong, stable and growing business, work alongside an ambitious team and build a successful long-term career while directly influencing your own results.

If you're driven by growth, enjoy a winning environment and want to be part of a business with genuine momentum, we'd like to hear from you.