Kaiwhakarite - Administrator

Ngāti Hine Health Trust; Whangarei; On-site; NZD 50,000 - 65,000; Full time

Job summary

Ngāti Hine Health Trust is seeking an Administrator to provide essential administrative and coordination support for restorative justice services. You will work closely with facilitators, courts, and community groups to ensure records are accurate and contractual requirements are met.

The role requires strong organisational skills, the ability to manage multiple tasks, and a respectful approach to whānau and external agencies.

Qualifications

• Experience in administration, coordination or similar role.
• Strong organisational skills and ability to meet deadlines.
• Good written and verbal communication skills.
• Ability to build respectful relationships with whanau and external agencies.

Responsibilities

• Provide day-to-day administration support for restorative justice services.
• Coordinate referrals, pre-conferences and conferences.
• Liaise with facilitators, court staff, lawyers and justice agencies.
• Attend court when required to receive referrals.
• Support facilitators with participant communication and coordination.
• Maintain accurate, confidential client and service records.

Skills

Organisational skills

Time management

Communication skills

Relationship building

Independent worker

Cultural awareness

Restorative justice knowledge

Te Reo Māori willingness

Tools

Microsoft Office

Job description

POSITION PURPOSE & EXPECTED OUTCOMES

To provide effective administrative and coordination support for the delivery of restorative justice services. The role works closely with facilitators, courts, community groups and other stakeholders to help services run smoothly, records are accurate, and contractual requirements are met.

KEY DUTIES AND RESPONSIBILITIES

The specific duties and responsibilities associated with Administrator duties include, but is not limited to:

• Provide day to day administration support for the restorative justice services.
• Coordinate restorative justice referrals, pre conferences, conferences and related appointments.
• Liaise professionally with facilitators, District Court staff, lawyers, Police, Ministry of Justice and community organisations.
• Attend court when required to receive or follow up referrals.
• Support facilitators with communication and coordination involving participants and relevant community services.
• Maintain accurate and timely client, referral and service records,
• Prepare correspondence, meeting minutes, reports and other documentation as required.
• Maintain confidentiality and appropriately manage sensitive information.
• Assist with monitoring contractual requirements, reporting deadlines and service information.
• Help ensure work is completed within required timeframes and follow up outstanding actions.
• Participate in supervision, team meetings, training and continuous improvement activities.
• Follow organisational policies and procedures, including health and safety, quality and risk requirements.
• Provide other reasonable administrative and service support as required.

QUALIFICATIONS AND EXPERIENCE

Ideally, the successful applicant will have:

• Previous experience in administration, coordination, community services or a similar role.
• Strong organisational and time management skills, with the ability to prioritise work and meet deadlines.
• Good written and verbal communication skills.
• Ability to build positive and respectful relationships with whanau, colleagues and external agencies.
• Confidence in engaging with people from a range of backgrounds, including whanau who may be experiencing challenging circumstances.
• Ability to work independently as well as collaboratively within a team.
• Good computer skills and the ability to maintain accurate and confidential records.
• An understanding or willingness to learn about restorative justice and the justice and social services sectors.
• An understanding of and commitment to tikanga maori and culturally responsive practice.
• Confidence engaging appropriately on marae, and with kaumatua, kuia, whanau, hapu and iwi.
• Te Reo Maori capability would be advantageous or a willingness to learn.
• A current driver’s licence.

Cultural awareness and understanding

• Demonstrate an understanding of and respect for tikanga maori, Te Ao Maori and the principles of Te Tiriti o Waitangi.
• Demonstrate sensitivity and respect for the cultural values, beliefs and practices of the people accessing the service.
• Be comfortable participating in marae-based settings and Kaupapa maori environments.
• Show a willingness to continue developing their cultural knowledge and capability, including te reo maori.

Soft skills

• Empathy and Compassion: Able to engage sensitively with people who maybe experiencing difficult circumstances.
• Reliability: Dependable, punctual and accountable for completing work.
• Strong Communication: Clear, respectful and professional in both written and verbal communication.
• Initiative: Sees what needs doing and takes appropriate action without needing constant direction.
• Discretion and Integrity: Handles sensitive and confidential information appropriately.
• Calm Under Pressure: Remains professional when situations are challenging or emotionally sensitive.

Technical skills

Good general computer skills, including Microsoft Office, email, data entry and electronic record keeping, with the ability to learn new systems.

FUNCTIONAL RELATIONSHIPS

These relationships will vary from time to time:

Internal

• Kaitataki Ara Poutama – Portfolio Lead Justice & Corrections NHHT
• The Pouwhakahaere Pahekoheko – Director of Operation Service Delivery NHHT
• The Chief Executive Officer
• All Executive Leadership Members
• All other NHHT kaimahi

External

• Community Representatives
• Department of Justice agencies and comparable services,
• Stakeholders
• Ministry of Social Development staff
• Local NGO’s providing social and community services / Government Agencies.
• Community Organisations
• Other relevant Service Providers
• Māori Health Provider Organisations
• Local rūnanga, hapū and iwi

Applications will be reviewed and shortlisted as they are received. Shortlisted candidates will be invited to interview as soon as possible.