Graduate IT Support Specialist

Placements24; Queenstown; Hybrid; NZD 42,000 - 55,000; Full time

Benefits offered by this job

Remote work

Training & development

Retirement fund

Medical aid

Collaborative culture

Job summary

Placements24 is seeking a motivated Graduate IT Support Specialist to join their fully remote IT team. You will troubleshoot hardware, software, and network issues, support end-users, and maintain documentation.

The role emphasizes learning, exposure to a range of IT technologies, and a patient, customer-focused approach in a remote work setting.

Qualifications

• Bachelor's degree in Information Technology, Computer Science or related field.
• Solid understanding of computer hardware, Windows and macOS.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer-focused approach for remote work.

Responsibilities

• Provide timely remote IT support to end-users via phone, email, or chat.
• Diagnose and resolve hardware, software, and network issues across OSs and apps.
• Install, configure, and maintain hardware, software, systems, and printers.
• Manage user accounts and access permissions within IT systems.
• Create and maintain IT documentation and knowledge base articles.
• Escalate complex issues and ensure timely resolution.

Skills

Hardware & OS

Networking basics

Troubleshooting

Communication

Remote work

Education

Bachelor's degree in IT/CS

Job description

About the Role

Our client is seeking a highly motivated Graduate IT Support Specialist to join their fully remote IT team. This role is critical in ensuring the smooth operation of our client's technology infrastructure by providing technical assistance and support to employees. You will be responsible for troubleshooting hardware, software, and network issues, managing user accounts, and educating users on IT best practices. This position is ideal for individuals with a passion for technology, excellent problem-solving skills, and a commitment to delivering exceptional user support, all within a flexible remote work environment.

Key Responsibilities

• Provide timely and effective technical support to end-users via remote channels (phone, email, chat).
• Diagnose and resolve hardware, software, and network issues across various operating systems and applications.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Manage user accounts, permissions, and access rights within the IT systems.
• Create and maintain IT documentation, knowledge base articles, and support guides.
• Escalate complex issues to senior IT staff when necessary and follow up to ensure resolution.

Requirements

• A Bachelor's degree in Information Technology, Computer Science, or a related field.
• Solid understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP) is essential.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills, with a patient and customer-focused approach.
• Ability to work independently and manage priorities effectively in a remote setting.

Benefits

• Competitive salary and remote work opportunities.
• Comprehensive training and development in IT support and infrastructure management.
• Exposure to a wide range of IT technologies and systems.
• Contribution to retirement fund and medical aid benefits.
• A supportive and collaborative remote team culture focused on continuous improvement.