IT Service Desk Specialist — Customer-Focused Support

Tsb; New Plymouth; On-site; NZD 45,000 - 65,000; Full time

Job summary

TSB is seeking an IT Service Desk professional in New Plymouth to support Microsoft 365, Windows, identity and access management, and collaboration tools. You will help customers, resolve incidents, and contribute to improving services in a busy environment.

Candidates should have 1-3 years in a service desk or IT support role, with exposure to enterprise applications and ITSM tools, and a passion for delivering outstanding customer service.

Qualifications

• 1-3 years' experience in a service desk, IT support, or customer support environment.
• Exposure to enterprise or business applications and ITSM tools.

Responsibilities

• Log, prioritise, investigate, and resolve incidents and service requests in line with ITSM processes.
• Work with internal teams and vendors to resolve application-related incidents.
• Identify recurring incidents and contribute to problem management activities.

Skills

MS 365 support

Windows OS

Identity & Access

Collaboration tools

Customer service

Organised & prioritise

Job description

TSB is seeking an IT Service Desk professional in New Plymouth to support Microsoft 365, Windows, identity and access management, and collaboration tools. You will help customers, resolve incidents, and contribute to improving services in a busy environment.

Candidates should have 1-3 years in a service desk or IT support role, with exposure to enterprise applications and ITSM tools, and a passion for delivering outstanding customer service.