Assistant Shop Manager

New Zealand Red Cross; Whangarei; On-site; NZD 30,000 - 34,000; Part time

Benefits offered by this job

Five weeks annual leave

Discounts on health insurance

Job summary

New Zealand Red Cross in Whangarei invites an experienced Assistant Shop Manager to join our team. This key support role acts as 2IC when the Shop Manager is away, ensuring smooth shop operations, warm customer experiences and well-presented displays.

You will manage cash handling, assist with stock and shop presentation, and support volunteers, contributing to a safe, friendly team environment and strong sales performance.

Qualifications

• Experience in cash handling and till management.
• Experience in a retail shop environment.
• Experience working with volunteers.
• Strong written and verbal communication skills.

Responsibilities

• Assist as second-in-charge when Shop Manager is away.
• Lead tasks, drive sales, and ensure safe, positive working environment.
• Manage cash handling and till processes.
• Support shop presentation and displays.
• Handle stock management and preparation as trained.
• Support volunteers with Health, Safety and Wellbeing practices.

Skills

Cash handling

Till management

Retail operations

Stock management

Customer service

Team support

Volunteer coordination

Communication (written)

Reliability

Positive attitude

Job description

Permanent, Part-time - 14 hours per week

Whangarei

We’re looking for an experienced Assistant Shop Manager to join our team. This is a key support role where you’ll step in as second-in-charge (2IC) when the Shop Manager is away. You’ll help keep our shops running smoothly, looking their best, and delivering warm, welcoming customer experiences. In the absence of the Shop Manager, you’ll take the lead delegating tasks, driving sales performance, and ensuring a safe and positive working environment for the team.

In this role you will:

• Utilise your solid cash management and till management experience
• Assist with shop presentation/displays
• Undertake stock management/preparation and control as per training
• Supportvolunteers’ adherence to our Health, Safety and Wellbeing practice

To be successful you will have:

• Experience in cash handling, cash management, and retail shop operations
• Excellent written and verbal communication skills
• Experience in a retail sales environment
• Experience working as or with volunteers
• Skills in dealing with customers
• Enthusiasm and commitment to work as a team member of Red Cross
• Self-motivation and a positive and friendly approach
• Reliability and work with integrity

About New Zealand Red Cross

New Zealand Red Cross is part of the world's largest humanitarian network, with over 13,000 members and employees dedicated to improving the lives of vulnerable people by mobilising the power of humanity and increasing community resilience.

Guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality, we support people in times of need and help strengthen their resilience.

We are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.

Why work with us?

At New Zealand Red Cross, you’ll join a passionate and diverse team that values your contributions and shares your commitment to making a difference.

We are committed to represent the communities we serve, increasing diversity throughout our people and leadership, and creating a flexible and healthy work environment. Many roles offer flexible virtual/hybrid options to help our employees balance their personal and professional priorities.

Our benefits include:

• Five weeks annual leave
• Discounts on Southern Cross health insurance

We also encourage employee networks, including Takatāpui and Rainbow Network, Rōpū Hāpai Māori and the Sustainability Network, to foster connection and collaboration across our diverse workforce.

Click below to download the job description and to apply for this position please click the 'Apply Now' button to be taken to the New Zealand Red Cross Careers page. If you are already viewing this via the New Zealand Red Cross Careers page, please click the active job description link below.

Please submit your application online, as we’re unable to accept direct applications. Your application must include the following documentation:

• A recent copy of CV/Resume
• Passport
• Legal Right to Work in New Zealand

You must have the right to live and work in New Zealand to be considered for this job. Applications close at 5:00 pm on 10/11/2026

Note: We reserve the right to close applications before the closing date, so please register your interest early.