IT Incident & Operations Lead — Resilience & Mentoring

Westpac New Zealand Ltd; Auckland; On-site; NZD 120,000 - 180,000; Full time

Benefits offered by this job

4 weeks standard holiday

5 wellbeing days

Additional leave options up to 4 weeks

Banking benefits

Insurance discounts

Superannuation scheme

Growth and development opportunities

Job summary

Westpac New Zealand Ltd is seeking an Incident, Problem and Event Management Specialist to direct incoming work, mentor teammates, and sustain momentum across the squad. The role positions you as the primary contact on the Operations Hotline during business hours, ensuring clarity, accuracy and professionalism in communications with technology leadership and business stakeholders.

By championing process improvements, embedding scalable practices and modelling collaborative behaviours, the

Qualifications

• ITIL 4 Practitioner certification and experience with DevOps tools.
• 8+ years in operational roles, including senior or lead positions, with a track record in process integration.
• Strong mentoring and facilitation skills, with empathy and adaptability to support team members through change.

Responsibilities

• Direct incoming work, mentoring team members, and maintaining momentum across the team.
• Act as primary contact on the Operations Hotline during business hours.
• Champion process improvements and embed scalable practices to strengthen operational resilience.

Skills

ITIL 4 Practitioner

DevOps tools

Tools

DevOps tooling

Job description

Westpac New Zealand Ltd is seeking an Incident, Problem and Event Management Specialist to direct incoming work, mentor teammates, and sustain momentum across the squad. The role positions you as the primary contact on the Operations Hotline during business hours, ensuring clarity, accuracy and professionalism in communications with technology leadership and business stakeholders.

By championing process improvements, embedding scalable practices and modelling collaborative behaviours, the