IT Helpdesk Support - Auckland Office, Growth & Training

Duncan Cotterill; Auckland; On-site; NZD 60,000 - 75,000; Full time

Benefits offered by this job

Modern Auckland office

Job summary

Duncan Cotterill, a New Zealand owned law firm, is seeking an IT Helpdesk Support for Auckland. You’ll be the frontline IT presence, delivering Level 1–2 support across the organisation while collaborating with a national team.

This full-time role offers a busy, people-facing environment, exposure to hardware, software and security processes, and opportunities to contribute to project work and system maintenance from Auckland.

Qualifications

• 3+ years in Level 1-2 IT support or service desk roles in corporate environments.
• Strong Windows systems, Microsoft 365, and hardware/network troubleshooting skills.
• Demonstrate strong working knowledge of incident, problem, and change management processes.
• ITIL V3 Foundation (or equivalent) certification is helpful, but working knowledge is essential.

Responsibilities

• Provide Level 1 and 2 IT support across the organisation.
• Set up and maintain IT hardware and software for new and existing users.
• Own your helpdesk tickets end to end – clear records, users kept updated, and enough detail for a colleague to pick things up when you escalated.
• Support site-based technology requirements for new and existing projects.
• Work closely with the Auckland office manager and reception on office technology, meeting room support and anything affecting the day-to-day running of the office.
• Liaise with external vendors for issue resolution and service management.
• Carry out user account and access changes accurately and in line with our security and change processes.
• Assist with small to medium IT projects and ongoing system maintenance.
• Collaborate with our national IT team on firm-wide initiatives.

Skills

IT support experience

Windows & MS 365

ITIL/service management

Incident/change management

Education

ITIL Foundation certification

Job description

Duncan Cotterill, a New Zealand owned law firm, is seeking an IT Helpdesk Support for Auckland. You’ll be the frontline IT presence, delivering Level 1–2 support across the organisation while collaborating with a national team.

This full-time role offers a busy, people-facing environment, exposure to hardware, software and security processes, and opportunities to contribute to project work and system maintenance from Auckland.