IoT SaaS Growth & Customer Success Manager

SMARTCLEAN TECHNOLOGIES PTE. LTD.; Queenstown; On-site; NZD 95,000 - 140,000; Full time

Job summary

SmartClean is seeking a highly motivated IoT & SaaS BD and Account/Customer Success Manager to join our team in Queenstown, NZ. You will work closely with sales, delivery and technical teams to ensure customers achieve their business objectives with our product.

The role requires 4+ years in customer success, account management, or related roles, a bachelor's degree, and strong communication and data-driven decision making. Travel willingness is essential.

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• 4+ years in customer success, account management, or sales.
• Experience with SaaS and IoT products is required.

Responsibilities

• Develop deep understanding of our IoT & SaaS product suite and features.
• Proactively engage with customers to ensure satisfaction and resolve issues.
• Monitor usage and provide recommendations to achieve business objectives.
• Track and report customer success metrics.
• Create and maintain customer documentation, guides and training materials.
• Advocate for customers with product and engineering teams.
• Participate in industry events to stay current with CS best practices.

Skills

Customer success

Account management

SaaS

IoT products

Communication

Education

Bachelor's degree in business, engineering, or related field

Job description

SmartClean is seeking a highly motivated IoT & SaaS BD and Account/Customer Success Manager to join our team in Queenstown, NZ. You will work closely with sales, delivery and technical teams to ensure customers achieve their business objectives with our product.

The role requires 4+ years in customer success, account management, or related roles, a bachelor's degree, and strong communication and data-driven decision making. Travel willingness is essential.