Growth-Focused SaaS Customer Success Manager

Cin7; Auckland; Hybrid; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work environment

Remote work 30 days/6 months

Birthday paid day off

Global Wellness Day

Fully paid health insurance

Social Fridays – drinks and food

Gym discounts

Referral bonus

Relaxed dress code

Modern office in Grafton

Job summary

Cin7 is seeking a Customer Success Manager in Auckland to partner with our customers, guiding them through onboarding to expansion. You will prioritize retention, adoption, and measurable outcomes while collaborating with Sales, Onboarding, Product, and Support to deliver world-class service.

You will manage a 450-account book, drive value through proactive business reviews, and leverage AI tools for scalable playbooks. This role emphasizes customer outcomes and growth.

Qualifications

• 5+ years in a customer-facing SaaS role (CSM, AM, or similar).
• Experience with supply chain, manufacturing, commerce, or retail customers.
• Proven ability to retain and grow a diverse customer portfolio.
• Strong cross-functional collaboration and communication skills.
• Data-driven with ability to analyze usage, KPIs and impact.
• Experience leveraging AI tools to improve visibility and efficiency.

Responsibilities

• Build consultative relationships with customers focused on value, adoption, and retention.
• Manage a high-volume SaaS book of business for strategic accounts.
• Conduct daily customer interactions via calls and digital tools.
• Lead QBRs, renewal reviews, and success planning.
• Identify risks and craft mitigation strategies to protect retention.
• Advocate for customer needs with Sales, Onboarding, Product and Support teams.
• Contribute to evolving Customer Success playbooks and processes.

Skills

SaaS customer success

Account management

Cross-functional collaboration

Data analysis

Salesforce

ChurnZero

Gong

Communication

Empathy

Problem solving

Education

Bachelor’s degree or equivalent

Tools

Salesforce

ChurnZero

Gong

Job description

Cin7 is seeking a Customer Success Manager in Auckland to partner with our customers, guiding them through onboarding to expansion. You will prioritize retention, adoption, and measurable outcomes while collaborating with Sales, Onboarding, Product, and Support to deliver world-class service.

You will manage a 450-account book, drive value through proactive business reviews, and leverage AI tools for scalable playbooks. This role emphasizes customer outcomes and growth.