International Student Services Coordinator

Yoobee Colleges Ltd.; Auckland; Sur place; NZD 50 000 - 64 000; Plein temps

Résumé du poste

Yoobee Colleges Ltd in Auckland is seeking an International Student Administrator to support our international student operations. You will ensure accurate student records across management systems, process enrolment updates, refunds, and related documentation, and assist with orientation and events.

You will connect with students, respond to enquiries, and work with campus teams to deliver a smooth student experience. A detail‑oriented, customer‑focussed approach is essential in this role.

Qualifications

• Previous experience in administration, customer service, student services or a similar role.
• Strong customer service skills and confidence dealing with people face-to-face, over the phone and via email.
• Strong attention to detail and a high level of accuracy.
• Strong organisation skills and the ability to manage competing priorities.
• Experience with databases, CRM systems and Microsoft Office.
• Clear and professional written and verbal communication skills.
• Team-focused, proactive approach and willingness to learn.
• Experience with international students or tertiary education would be advantageous.

Responsabilités

• Maintaining accurate international student records across our student management and CRM systems
• Processing enrolment updates, programme changes, withdrawals, deferrals and other student amendments
• Preparing student documentation, letters, transcripts, receipts and other records
• Supporting refund processing, Public Trust administration, invoicing and other fee-related processes
• Keeping visa, insurance, attendance and other compliance information accurate and up to date
• Responding to student enquiries and helping connect students with the right information or support
• Supporting international student orientation, events and engagement activities
• Assisting with reporting, audits and other compliance administration
• Working closely with campus teams and the wider international team to ensure a smooth student experience

Connaissances

Administration

Customer service

Attention to detail

Organisation

CRM systems

Microsoft Office

Communication

Teamwork

Outils

Student information systems

Database management

Description du poste

Yoobee Colleges Ltd in Auckland is seeking an International Student Administrator to support our international student operations. You will ensure accurate student records across management systems, process enrolment updates, refunds, and related documentation, and assist with orientation and events.

You will connect with students, respond to enquiries, and work with campus teams to deliver a smooth student experience. A detail‑oriented, customer‑focussed approach is essential in this role.