International Student Administrator

Up Education; Auckland; On-site; NZD 48,000 - 60,000; Full time

Job summary

Yoobee Colleges in Auckland invites applications for an International Student Administrator. You will join the international team to provide essential admin support for student records, enrolments and compliance, interacting with students and campus staff across the Yoobee group.

You will handle documentation, communications, orientation support and event coordination, ensuring accurate records and timely processing within CRM and student management systems.

Qualifications

• Experience in administration, customer service or a similar role.
• Strong customer service skills and confidence dealing with people face-to-face, over the phone and via email.
• Strong attention to detail and a high level of accuracy.
• Strong organisation skills and the ability to manage competing priorities.

Responsibilities

• Maintaining accurate international student records across our student management and CRM systems.
• Processing enrolment updates, programme changes, withdrawals and deferrals.
• Preparing student documentation, letters, transcripts and receipts.
• Supporting refund processing, invoicing and fee-related processes.
• Keeping visa, insurance, attendance and other compliance information accurate.
• Responding to student enquiries and connecting students with information or support.
• Assisting with orientation, events and engagement activities for international students.
• Contributing to reporting, audits and other compliance administration.

Skills

Administration

Customer service

Attention to detail

Organization

CRM systems

Tools

CRM systems

Microsoft Office

Databases

Job description

Yoobee Colleges prides itself on supporting a diverse and inclusive culture - open to inputs from creative people of all genders, ethnicity, identity, thought and experiences. We are fast movers, action orientated, keen innovators, and quick thinkers who enjoy a workplace that is inspiring and fun.

Making a difference to someone’s life by sharing your industry knowledge, experience and stories is incredibly exciting and rewarding. We work passionately to prepare our students’ to be ‘work ready, world ready’ for an industry we love . . and you can be a part of this.

At Yoobee Colleges, we believe learning should be defined by the exceptional. New Zealand’s largest specialist creative and technology college; we’ve been fueling the creative and tech industries for over 30 years with talented Animators, Filmmakers, Designers, Techies, and Game Developers. We offer online delivery, alongside our campuses based in Auckland, Wellington, and Christchurch.

International Student Administrator
Location: Auckland
Full-time | Permanent | Yoobee Auckland CBD

About the role:

We’re looking for an International Student Administrator to join our Yoobee International team and provide essential administrative support across our international student operations.

Working as part of the wider international team across the Yoobee group, you’ll play an important role behind the scenes, making sure student information, records and processes are accurate, up to date and managed effectively. There will also be opportunities to connect directly with students, whether responding to enquiries, supporting orientation or getting involved in student events.

Some of your key responsibilities will include:

• Maintaining accurate international student records across our student management and CRM systems
• Processing enrolment updates, programme changes, withdrawals, deferrals and other student amendments
• Preparing student documentation, letters, transcripts, receipts and other records
• Supporting refund processing, Public Trust administration, invoicing and other fee-related processes
• Keeping visa, insurance, attendance and other compliance information accurate and up to date
• Responding to student enquiries and helping connect students with the right information or support
• Supporting international student orientation, events and engagement activities
• Assisting with reporting, audits and other compliance administration
• Working closely with campus teams and the wider international team to ensure a smooth student experience

Qualifications

About you:

You’ll be someone who enjoys getting stuck in, has a strong eye for accuracy and is comfortable working across a range of administrative tasks and systems. You’ll be joining a collaborative team, so we’re looking for someone with a positive attitude who is happy to pitch in where needed.

You’ll ideally bring:

• Previous experience in administration, customer service, student services or a similar role
• Strong customer service skills and confidence dealing with people face-to-face, over the phone and via email
• Strong attention to detail and a high level of accuracy
• Strong organisation skills and the ability to manage competing priorities
• Confidence using databases, CRM systems and Microsoft Office
• Clear and professional written and verbal communication skills
• A team-focused, proactive approach and willingness to learn
• Confidence working with people from a wide range of cultural backgrounds

Experience within tertiary education or working with international students or adult learners would be a great advantage, but isn’t essential. More importantly, you’ll bring strong administration and customer service experience, an eye for accuracy and a go-getter attitude.

Additional Information

Why work with us?

Yoobee Colleges prides itself on supporting a diverse and inclusive culture - open to inputs from creative people of all genders, ethnicity, identity, thought and experiences. We are fast movers, action orientated, keen innovators, and quick thinkers who enjoy a workplace that is inspiring and fun.

Work within a collaborative academic environment

Support postgraduate learners preparing for professional careers

Gain teaching and academic experience in a supportive setting

Be part of an innovative institution committed to excellence and student success

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuringwe’reattracting applications from people with identities and perspectives that are as diverse as our students.

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.