International Student Administrator

Yoobee College of Creative Innovation; Auckland; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Collaborative academic environment

Support postgraduate learners

Teaching and academic experience

Job summary

Yoobee Colleges in Auckland is seeking an International Student Administrator to support international student operations across our campuses. You’ll maintain records, liaise with students, and help with enrolments, deferrals, and documentation.

Joining the Yoobee International team, you’ll contribute to compliance, processing refunds, invoicing, and orientation activities, while collaborating with campus staff to ensure a smooth student experience.

Qualifications

• Experience in administration, customer service or student services.
• Strong attention to detail and accuracy in records.
• Ability to manage multiple priorities and stay organized.

Responsibilities

• Maintain accurate international student records across database and CRM.
• Process enrolment updates, programme changes, withdrawals and deferrals.
• Prepare student documentation, letters, transcripts and receipts.
• Support refunds processing, invoicing and fee-related tasks.
• Keep visa, insurance and attendance data up to date.
• Respond to student inquiries and connect them with appropriate support.
• Assist with orientation, events and engagement activities.
• Support reporting, audits and compliance administration.
• Collaborate with campus teams for a smooth student experience.

Skills

Attention to detail

Customer service

Organization

Databases & CRM

Microsoft Office

Written & verbal communication

Team collaboration

Tools

CRM systems

Microsoft Office

Job description

Yoobee Colleges prides itself on supporting a diverse and inclusive culture - open to inputs from creative people of all genders, ethnicity, identity, thought and experiences. We are fast movers, action orientated, keen innovators, and quick thinkers who enjoy a workplace that is inspiring and fun.

Making a difference to someone’s life by sharing your industry knowledge, experience and stories is incredibly exciting and rewarding. We work passionately to prepare our students’ to be ‘work ready, world ready’ for an industry we love . . and you can be a part of this.

At Yoobee Colleges, we believe learning should be defined by the exceptional. New Zealand’s largest specialist creative and technology college; we’ve been fueling the creative and tech industries for over 30 years with talented Animators, Filmmakers, Designers, Techies, and Game Developers. We offer online delivery, alongside our campuses based in Auckland, Wellington, and Christchurch.

To find out more about us, please visit https://www.yoobee.ac.nz

Job Description

International Student Administrator

Location: Auckland

Full-time | Permanent | Yoobee Auckland CBD

About the role:

We’re looking for an International Student Administrator to join our Yoobee International team and provide essential administrative support across our international student operations.

Working as part of the wider international team across the Yoobee group, you’ll play an important role behind the scenes, making sure student information, records and processes are accurate, up to date and managed effectively. There will also be opportunities to connect directly with students, whether responding to enquiries, supporting orientation or getting involved in student events.

• Maintaining accurate international student records across our student management and CRM systems
• Processing enrolment updates, programme changes, withdrawals, deferrals and other student amendments
• Preparing student documentation, letters, transcripts, receipts and other records
• Supporting refund processing, Public Trust administration, invoicing and other fee-related processes
• Keeping visa, insurance, attendance and other compliance information accurate and up to date
• Responding to student enquiries and helping connect students with the right information or support
• Supporting international student orientation, events and engagement activities
• Assisting with reporting, audits and other compliance administration
• Working closely with campus teams and the wider international team to ensure a smooth student experience

About you:

You’ll be someone who enjoys getting stuck in, has a strong eye for accuracy and is comfortable working across a range of administrative tasks and systems. You’ll be joining a collaborative team, so we’re looking for someone with a positive attitude who is happy to pitch in where needed.

You’ll ideally bring:

• Previous experience in administration, customer service, student services or a similar role
• Strong customer service skills and confidence dealing with people face-to-face, over the phone and via email
• Strong attention to detail and a high level of accuracy
• Strong organisation skills and the ability to manage competing priorities
• Confidence using databases, CRM systems and Microsoft Office
• Clear and professional written and verbal communication skills
• A team-focused, proactive approach and willingness to learn
• Confidence working with people from a wide range of cultural backgrounds

Experience within tertiary education or working with international students or adult learners would be a great advantage, but isn’t essential. More importantly, you’ll bring strong administration and customer service experience, an eye for accuracy and a go-getter attitude.

Additional Information

Why work with us?

• Work within a collaborative academic environment
• Support postgraduate learners preparing for professional careers
• Gain teaching and academic experience in a supportive setting
• Be part of an innovative institution committed to excellence and student success

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students.

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.