Inspera Casual

University of Auckland; Auckland; Hybrid; NZD 34,000 - 44,000; Full time

Benefits offered by this job

Flexible hours

Work from home

Superannuation

5 weeks annual leave

Career development programs

Discounted car parking

Parental leave

Job summary

The University of Auckland seeks enthusiastic casual staff to support online exams and in-class student support. You'll assist with setting up exams in Inspera, provide technical help to academic staff, and manage user queries with patience and professionalism.

Training during the week of 19–23 October and from 29 October to 16 November will be full-time hours (Mon–Fri 8:30/9am – 4pm/5:30pm). You will need to be confident using online systems and communicating processes clearly.

Qualifications

• Experience in a customer-focused role.
• Digitally savvy and confident using technology.
• Keen to learn in a fast-paced environment with the ability to pick up new information promptly.

Responsibilities

• Assisting with setting up exams and assessments in Inspera.
• Providing technical support for professional and academic staff across the University.
• Providing ad hoc user support as needed.
• Tracking exam and assessment set-up in Inspera, stepping in to assist when required.
• Provide subject matter expertise and support.
• Assist with class test, assessment organisation and delivery using Inspera.
• Performing quality checks before exams and assessments go live to students.
• Monitor progress of tests and exams online.

Skills

Customer focus

Digital literacy

Willingness to learn

Tools

Inspera

Job description

• UoA Department Name: Student and Academic Services

Company Description

Waipapa Taumata Rau | The University of Auckland

Waipapa Taumata Rau | The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers.

Job Description

Assessment Services is fast approaching one of our busiest times of the year with semester two exams just around the corner. We are seeking to employ enthusiastic and results-driven casual staff members to support online exams and provide in class student support.

Applicants must be technically minded and be able to explain technical concepts to students and staff in an exam setting.

You must also have an excellent eye for detail and meticulous in your record keeping.

You need to be available for training in the week of the 19th of October to the 23rd of October and from the 29th of October until the 16th of November will be full-time hours (Monday - Friday 8.30am/9am - 4pm/5.30pm).

You will need to be confident using online systems and talking through processes to new and existing users. You'll also need great communication skills to manage queries with patience, professionalism and confidence.

Skills you will bring to the role:

• Proven experience in a customer focused role
• Digitally savvy and confident using technology
• Keen to learn in a fast-paced environment with the ability to pick up new information promptly.

Responsibilities include:

• Assisting with setting up exams and assessments in Inspera.
• Providing technical support for professional and academic staff across the University.
• Providing ad hoc user support as needed.
• Tracking exam and assessment set-up in Inspera, stepping in to assist when required.
• Provide subject matter expertise and support.
• Assist with class test, assessment organisation and delivery using Inspera.
• Performing quality checks before exams and assessments go live to students.
• Monitor progress of tests and exams online.
• This is a casual role. The hourly rate for this role is $29 per hour.

The University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities.

The University is committed to providing an excellent working environment through the following:

• Flexible employment practices (including working from home and flexible hours)
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks' annual leave
• In addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services.

Please note that we may close the advert earlier if we find a suitable candidate.

Additional Information

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpu iMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz