Inside Customer Account Manager | Location Flexible (NZ Motion Centre)

Genuine Parts Company; Auckland; Hybrid; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Attractive package

Global company

Training & development

Inclusive culture

EAP program

Job summary

Genuine Parts Company NZ is seeking an Inside Customer Account Manager to drive outbound sales, manage Level 4 and Level 5 accounts, and build strong relationships with key decision-makers across our NZ territory. You will work with cross-functional teams to promote Motion products, deliver premium service, and contribute to the growth of our local customer base.

This role offers a clear career pathway into external sales, a supportive, inclusive culture, and access to ongoing training.

Qualifications

• Outbound calling experience required.
• Knowledge of Motion product offering beneficial.
• Strong computer skills and proficiency with CRM tools.
• Problem solving mindset and curiosity; comfortable with blue-collar stakeholders.
• Team player attitude and collaborative spirit.

Responsibilities

• Manage portfolio and ensure premium service for customers.
• Conduct high-volume outbound sales calls targeting Level 4 and Level 5 accounts to generate sales and nurture leads.
• Tailor product/service offerings to each account's needs.
• Collaborate with Marketing, Web, IT, Customer Service and Contracts to ensure smooth sales processes.
• Meet and exceed sales targets and performance metrics; provide timely reports on activities.

Skills

Outbound calling

Computer skills

Product knowledge

Problem solving

Team player

Job description

Inside Customer Account Manager position - the perfect launchpad to a successful external sales career!

• Pathway to external sales
• Location - can be based at any Motion Centre in NZ

Why is this an amazing opportunity for you!

Get ready to ignite your career as an Inside Customer Account Manager! In this dynamic role, you'll take charge of Level 4 and Level 5 accounts, strategically connecting with top decision-makers within your territory.

Your mission?

Drive sales success through energized outbound calls and product promotion - becoming a critical player in shaping the future of our business! This is your chance to thrive, lead, and make your mark.

What kind of work may be involved?

• Manage your portfolio and ensure that our customers are receiving premium service.
• Conduct high-volume outbound sales calls targeting L4 and L5 accounts with the goal of generating sales, nurturing leads, and expanding business.
• Develop a thorough understanding of each account’s needs, challenges, and opportunities to tailor product/service offerings accordingly.
• Collaborate with internal teams (e.g., Marketing, Web, IT, Customer Service, Contracts) to ensure account satisfaction and smooth sales process.
• Meet and exceed assigned sales targets and performance metrics.
• Provide timely and accurate reports on sales activities, opportunities, and account status.

Ideal skills & experience:

• Reasonable knowledge of the full Motion product offering.
• Outbound calling experience.
• Excellent computer skills.
• Natural problem-solving skills, a curious mind, comfortable working with blue collar, construction & industrial stakeholders.
• Team player attitude.

What is in it for you?

• Attractive package & tools of the trade.
• The opportunity to join a progressive global company.
• Ongoing training and career development; we genuinely care about supporting you to reach your full potential.
• An inclusive culture that embraces the diversity of our people.
• Free flu shots and counselling services with our Employee Assistance Program.

We are a Company who values relationships, therefore we need this role to always work to foster and maintain trusted relationships across all levels of our business and seek to support and add value to our store network, managers, and leaders.

We focus on continuous improvement and sustainable growth as our two main objectives. This is driven by our long-term investment in people, systems, process, and new growth opportunities for our people.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.