Infrastructure Engineer

SmartRecruiters, Inc.; Howick; On-site; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive Salary Package

Career path

Work Life Balance Initiatives

Professional Development Opportunities

Discounts for you and your family

Fuel discounts at Z

Job summary

WM New Zealand is seeking an Infrastructure Engineer to ensure a reliable, secure IT foundation across Microsoft 365, Azure, cloud, and network environments.

You will deliver Level 2 support, monitor systems, manage patching and lifecycle activities, and contribute to the Digital Solutions roadmap while maintaining documentation and DR plans.

Qualifications

• Experience with ITIL practices and ServiceNow or similar ITSM platform.
• Strong understanding of IT infrastructure and operational processes.
• Experience with Cisco Meraki, VPNs, switching, routing and wireless.
• Experience supporting Windows Server, Microsoft 365, Azure, Citrix.
• Relevant certifications (CCNA, Azure, VMware) are advantageous.
• A tertiary IT qualification or equivalent practical industry experience.

Responsibilities

• Support and maintain Microsoft 365, Azure, cloud, server and network environments.
• Provide Level 2 infrastructure support and escalate issues as needed.
• Monitor performance, respond to alerts and service disruptions.
• Manage patching, upgrades, and lifecycle activities.
• Support Digital Solutions projects and roadmap.
• Maintain documentation and Disaster Recovery plans.
• Conduct Disaster Recovery testing and business continuity readiness.
• Collaborate with vendors to resolve issues and drive improvements.
• Ensure alignment with cyber security standards and best practices.
• Identify opportunities to improve resilience, automation, and efficiency.

Skills

IT project management

ITIL framework

Networking

Cloud platforms

Disaster Recovery planning

Vendor coordination

Documentation

Education

Tertiary IT qualification

Certifications (CCNA/Azure/VMware)

Equivalent practical experience

Tools

ServiceNow

Cisco Meraki

Citrix

VMware

VPNs

Job description

Let’s take care of work that matters - people, place and purpose. From roads to recycling to reporting, everyone at WM New Zealand (WM) helps take care of our people, protect our whenua and support our communities.

We’re more than waste management – we’re problem solvers, innovators, and hands-on doers. Every one of us, whether behind the wheel, on the tools, or shaping strategy behind the scenes, is helping build a better Aotearoa.
We all pull together on this waka and if you want work that matters, with people who’ve got your back, you’re in the right place.

Job Description

The Infrastructure Engineer plays a key role in ensuring Waste Management’s IT infrastructure is reliable, secure, and highly available. The role works across Microsoft, cloud, network, and infrastructure technologies, supporting both day-to‑day operations and key Digital Solutions initiatives.

Key responsibilities include:

• Support and maintain Microsoft 365, Azure, cloud, server, and network environments.
• Provide Level 2 infrastructure support, troubleshooting and escalating priority issues where required.
• Monitor infrastructure performance and respond to alerts, faults, and service disruptions.
• Manage patching, upgrades, maintenance, and infrastructure lifecycle activities.
• Support technology projects and the Digital Solutions roadmap.
• Maintain technical documentation, operational procedures, and Disaster Recovery plans.
• Conduct Disaster Recovery testing and support business continuity readiness.
• Work with vendors and technology partners to resolve issues and deliver improvements.
• Ensure infrastructure services align with Waste Management’s cyber security standards and best practices.
• Identify opportunities to improve resilience, automation, performance, and efficiency.

Qualifications

What you’ll need:

• Good understanding of IT project management methodologies and delivery practices.
• Knowledge of ITIL practices and experience using ServiceNow or a similar IT Service Management platform.
• Strong understanding of IT infrastructure, business systems, and operational processes.
• Experience with Cisco and Meraki networking technologies, including VPNs, switching, routing, and wireless.
• Experience supporting Microsoft Windows Server, Microsoft 365, Azure/cloud platforms, and Citrix environments.
• Relevant industry certifications such as CCNA, Microsoft Azure/Microsoft certifications, or VMware VCP would be advantageous.
• A tertiary qualification in Information Technology, Computer Science, or a related discipline, or equivalent practical industry experience.

Additional Information

What we offer:

• Competitive Salary Package
• Valid and rewarding career path
• Work Life Balance Initiatives
• Professional Development Opportunities
• Discounts on various products for you and your family to enjoy
• Discounts on Fuel at Z!

Please note - we do not always work to fixed closing dates and may start considering applications as they are received so we encourage you to apply early.

WM is an EEO employer and promotes drug and alcohol-free workplaces.

You must be in New Zealand and hold a current work visa / residency or NZ citizenship.