Infrastructure Engineer

SmartRecruiters, Inc.; Auckland; On-site; NZD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive Salary Package

Career path advancement

Work Life Balance Initiatives

Professional development opportunities

Employee discounts

Job summary

WM New Zealand is seeking an Infrastructure Engineer to ensure our IT infrastructure is reliable, secure, and highly available. The role spans Microsoft, cloud, network, and infrastructure technologies to support day-to-day operations and Digital Solutions initiatives.

Key responsibilities include maintaining Microsoft 365 and Azure environments, Level 2 support, patching, DR planning, and vendor collaboration to improve resilience and automation.

Qualifications

• Good understanding of IT project management methodologies and delivery practices.
• Knowledge of ITIL practices and experience using ServiceNow or a similar IT Service Management platform.
• Strong understanding of IT infrastructure, business systems, and operational processes.
• Experience with Cisco and Meraki networking technologies, including VPNs, switching, routing, and wireless.
• Experience supporting Microsoft Windows Server, Microsoft 365, Azure/cloud platforms, and Citrix environments.
• Relevant industry certifications such as CCNA, Microsoft Azure/Microsoft certifications, or VMware VCP would be advantageous.
• A tertiary qualification in Information Technology, Computer Science, or a related discipline, or equivalent practical industry experience.

Responsibilities

• Support and maintain Microsoft 365, Azure, cloud, server, and network environments.
• Provide Level 2 infrastructure support, troubleshooting and escalating priority issues where required.
• Monitor infrastructure performance and respond to alerts, faults, and service disruptions.
• Manage patching, upgrades, maintenance, and infrastructure lifecycle activities.
• Support technology projects and the Digital Solutions roadmap.
• Maintain technical documentation, operational procedures, and Disaster Recovery plans.
• Conduct Disaster Recovery testing and support business continuity readiness.
• Work with vendors and technology partners to resolve issues and deliver improvements.
• Ensure infrastructure services align with Waste Management’s cyber security standards and best practices.
• Identify opportunities to improve resilience, automation, performance, and efficiency.

Job description

Let’s take care of work that matters - people, place and purpose. From roads to recycling to reporting, everyone at WM New Zealand (WM) helps take care of our people, protect our whenua and support our communities.

We’re more than waste management – we’re problem solvers, innovators, and hands‑on doers. Every one of us, whether behind the wheel, on the tools, or shaping strategy behind the scenes, is helping build a better Aotearoa.
We all pull together on this waka and if you want work that matters, with people who’ve got your back, you’re in the right place.

Job Description

The Infrastructure Engineer plays a key role in ensuring Waste Management’s IT infrastructure is reliable, secure, and highly available. The role works across Microsoft, cloud, network, and infrastructure technologies, supporting both day‑to‑day operations and key Digital Solutions initiatives.

Key responsibilities include:

• Support and maintain Microsoft 365, Azure, cloud, server, and network environments.
• Provide Level 2 infrastructure support, troubleshooting and escalating priority issues where required.
• Monitor infrastructure performance and respond to alerts, faults, and service disruptions.
• Manage patching, upgrades, maintenance, and infrastructure lifecycle activities.
• Support technology projects and the Digital Solutions roadmap.
• Maintain technical documentation, operational procedures, and Disaster Recovery plans.
• Conduct Disaster Recovery testing and support business continuity readiness.
• Work with vendors and technology partners to resolve issues and deliver improvements.
• Ensure infrastructure services align with Waste Management’s cyber security standards and best practices.
• Identify opportunities to improve resilience, automation, performance, and efficiency.

Qualifications

What you’ll need:

• Good understanding of IT project management methodologies and delivery practices.
• Knowledge of ITIL practices and experience using ServiceNow or a similar IT Service Management platform.
• Strong understanding of IT infrastructure, business systems, and operational processes.
• Experience with Cisco and Meraki networking technologies, including VPNs, switching, routing, and wireless.
• Experience supporting Microsoft Windows Server, Microsoft 365, Azure/cloud platforms, and Citrix environments.
• Relevant industry certifications such as CCNA, Microsoft Azure/Microsoft certifications, or VMware VCP would be advantageous.
• A tertiary qualification in Information Technology, Computer Science, or a related discipline, or equivalent practical industry experience.

Additional Information

What we offer:

• Competitive Salary Package
• Valid and rewarding career path
• Work Life Balance Initiatives
• Professional Development Opportunities
• Discounts on various products for you and your family to enjoy
• Discounts on Fuel at Z!

WM is an EEO employer and promotes drug and alcohol-free workplaces.

You must be in New Zealand and hold a current work visa / residency or NZ citizenship.