Infrastructure Engineer

Wastemanagement8; Auckland; On-site; NZD 95,000 - 130,000; Full time

Benefits offered by this job

Competitive Salary Package

Career path

Work Life Balance Initiatives

Professional Development Opportunities

Onsite Café and Carpark

Discounts on products for you and your

family to enjoy

Job summary

Waste Management seeks an Infrastructure Engineer to ensure a reliable, secure and highly available IT backbone across Microsoft, cloud, network and on‑premises platforms, supporting daily operations and key Digital Solutions initiatives.

Your work includes managing Microsoft 365 and Azure, networks, patching, DR testing, and lifecycle activities, while collaborating with vendors to deliver improvements and meet security standards.

Qualifications

• Good understanding of IT project management methodologies and delivery practices.
• Knowledge of ITIL practices and experience using ServiceNow or a similar IT Service Management platform.
• Strong understanding of IT infrastructure, business systems, and operational processes.

Responsibilities

• Support and maintain Microsoft 365, Azure, cloud, server, and network environments.
• Provide Level 2 infrastructure support, troubleshooting and escalating priority issues where required.
• Monitor infrastructure performance and respond to alerts, faults, and service disruptions.
• Manage patching, upgrades, maintenance, and infrastructure lifecycle activities.
• Support technology projects and the Digital Solutions roadmap.
• Maintain technical documentation, operational procedures, and Disaster Recovery plans.
• Conduct Disaster Recovery testing and support business continuity readiness.
• Work with vendors and technology partners to resolve issues and deliver improvements.
• Ensure infrastructure services align with Waste Management's cyber security standards and best practices.
• Identify opportunities to improve resilience, automation, performance, and efficiency.

Skills

IT project management

ITIL practices

Cybersecurity awareness

Cloud and on-prem infrastructure

Education

Bachelor's degree in Information Technology or Computer Science

Tools

ServiceNow

Cisco/Meraki networking

Job description

The Infrastructure Engineer plays a key role in ensuring Waste Management's IT infrastructure is reliable, secure, and highly available. The role works across Microsoft, cloud, network, and infrastructure technologies, supporting both day-to-day operations and key Digital Solutions initiatives.

Key responsibilities include:

• Support and maintain Microsoft 365, Azure, cloud, server, and network environments.


• Provide Level 2 infrastructure support, troubleshooting and escalating priority issues where required.


• Monitor infrastructure performance and respond to alerts, faults, and service disruptions.


• Manage patching, upgrades, maintenance, and infrastructure lifecycle activities.


• Support technology projects and the Digital Solutions roadmap.


• Maintain technical documentation, operational procedures, and Disaster Recovery plans.


• Conduct Disaster Recovery testing and support business continuity readiness.


• Work with vendors and technology partners to resolve issues and deliver improvements.


• Ensure infrastructure services align with Waste Management's cyber security standards and best practices.


• Identify opportunities to improve resilience, automation, performance, and efficiency.

What you'll need:

• Good understanding of IT project management methodologies and delivery practices.


• Knowledge of ITIL practices and experience using ServiceNow or a similar IT Service Management platform.


• Strong understanding of IT infrastructure, business systems, and operational processes.


• Experience with Cisco and Meraki networking technologies, including VPNs, switching, routing, and wireless.


• Experience supporting Microsoft Windows Server, Microsoft 365, Azure/cloud platforms, and Citrix environments.


• Relevant industry certifications such as CCNA, Microsoft Azure/Microsoft certifications, or VMware VCP would be advantageous.


• A tertiary qualification in Information Technology, Computer Science, or a related discipline, or equivalent practical industry experience.

What we offer:

• Competitive Salary Package


• Valid and rewarding career path


• Work Life Balance Initiatives


• Professional Development Opportunities


• Onsite Café and Carpark


• Discounts on various products for you and your family to enjoy


• Discounts on Fuel at Z!

WM is an EEO employer and promotes drug and alcohol-free workplaces.

You must be in New Zealand and hold a current work visa / residency or NZ citizenship.

Please note - we do not always work to fixed closing dates and may start considering applications as they are received so we encourage you to apply early.