In-Room Dining Supervisor - Lead Guest Experience

Chuan Spa; Auckland; On-site; NZD 45,000 - 60,000; Full time

Benefits offered by this job

Discounts on dining and accommodation

Free nights at our overseas hotels

Staff meals provided

Discounted parking

$200 dry-cleaning allowance every月

Milestone Service benefits

Opportunities to grow your career

Pride in New Zealand's largest hotel

Job summary

Cordis Auckland by Langham Hospitality Group invites a proactive Food & Beverage Supervisor to lead In Room Dining operations. You’ll oversee order delivery from placement to presentation, coordinating with kitchen and hotel teams to ensure accuracy and timeliness for every guest.

We value hospitality professionals with hands-on leadership, strong communication, and a passion for service excellence. Join New Zealand’s premier hotel brand and help elevate guest experiences across the property.

Qualifications

• Experience in In Room Dining, room service or hotel F&B is required.
• Supervisory or team leadership experience preferred.
• Strong knowledge of food & beverage offerings and service standards.
• Experience operating POS systems and handling cash accurately.

Responsibilities

• Oversee the daily operation of In Room Dining.
• Lead pre-service briefings and allocate duties.
• Ensure orders are accurately taken and entered into POS.
• Coordinate with kitchen to maintain quality and delivery times.
• Oversee presentation of trays, tables, trolleys and guest amenities.
• Communicate dietary requirements clearly and manage special requests.
• Monitor service standards and guest room delivery etiquette.
• Handle guest concerns promptly and professionally.
• Coach and mentor colleagues; provide feedback.
• Encourage upselling and strong product knowledge.
• Support stock control, ordering and administrative tasks.
• Complete opening/closing procedures and cash handling.
• Ensure HACCP, food safety, and hotel standards are followed.

Skills

In Room Dining

Team leadership

F&B knowledge

POS & cash handling

Guest service

Tools

POS systems

Job description

Cordis Auckland by Langham Hospitality Group invites a proactive Food & Beverage Supervisor to lead In Room Dining operations. You’ll oversee order delivery from placement to presentation, coordinating with kitchen and hotel teams to ensure accuracy and timeliness for every guest.

We value hospitality professionals with hands-on leadership, strong communication, and a passion for service excellence. Join New Zealand’s premier hotel brand and help elevate guest experiences across the property.