In‑Room Dining Supervisor: Lead Exceptional Guest Experience

Chuan Spa; New Zealand; Sur place; NZD 52 000 - 72 000; Plein temps

Avantages offerts par ce poste

Dining and lodging discounts

Free hotel nights

Staff meals

Parking discount

Dry-cleaning allowance

Milestone benefits

Career growth

Largest NZ hotel

Résumé du poste

Cordis Auckland by Langham Hospitality Group is seeking an experienced Food & Beverage Supervisor for In Room Dining. You will oversee guest orders from placement to presentation, coordinating with the kitchen and front-of-house teams to ensure accurate, timely and elegant service.

Ideal candidates will have prior In Room Dining or hotel F&B leadership, strong communication skills, and the ability to manage a rotating roster across 7 days.

Qualifications

• Previous In Room Dining, room service or hotel F&B experience.
• Supervisory or team leadership experience.
• Strong food, beverage and menu knowledge.
• Excellent communication and guest-service skills.
• Experience with POS systems and cash handling.
• Ability to stay calm under pressure and make quick decisions.
• Flexible to work rotating roster across 7 days.

Responsabilités

• Supervising the daily operation of In Room Dining.
• Leading pre-service briefings and allocating duties to colleagues.
• Ensuring orders are taken accurately and entered into the POS system.
• Coordinating with the kitchen to maintain quality and delivery times.
• Overseeing presentation of trays, tables, trolleys and guest amenities.
• Communicating dietary requirements and special requests clearly.
• Monitoring service standards and guest room delivery etiquette.
• Handling guest concerns promptly and professionally.
• Coaching, mentoring and giving feedback to colleagues.
• Encouraging upselling and strong product knowledge.
• Supporting stock control, ordering and administrative tasks.
• Completing opening, closing and cash-handling procedures.
• Ensuring HACCP, food safety, and hotel standards are followed.

Connaissances

In Room Dining supervision

Team leadership

Guest-service skills

Attention to detail

POS experience

Decision making

Flexibility

Outils

POS systems

Cash handling

Description du poste

Cordis Auckland by Langham Hospitality Group is seeking an experienced Food & Beverage Supervisor for In Room Dining. You will oversee guest orders from placement to presentation, coordinating with the kitchen and front-of-house teams to ensure accurate, timely and elegant service.

Ideal candidates will have prior In Room Dining or hotel F&B leadership, strong communication skills, and the ability to manage a rotating roster across 7 days.