ICT Operations Coordinator

Greater Wellington; Wellington; On-site; NZD 75,000 - 112,000; Full time

Benefits offered by this job

Flexible working policy

Learning and development opportunities

Wellbeing insurance

Tangihanga leave and wellbeing support

Inclusive culture and social clubs

Job summary

Greater Wellington invites an ICT Operations Coordinator to join our Information and Communication Technology team in Wellington. This permanent, full-time role reports to the Chief Technology Officer and focuses on coordinating leadership priorities, facilitating key meetings, and ensuring actions are followed through.

You will help the ICT Leadership Team work effectively, improve reporting and governance, and promote smart use of Microsoft 365, automation and AI-enabled tools.

Qualifications

• Experience supporting or enabling a senior leadership team in a complex organisation.
• Strong facilitation skills with the ability to help groups reach clear outcomes and decisions.
• Excellent written and verbal communication, synthesising complex information clearly.
• Strong organisational and systems thinking, linking priorities, risks and commitments.
• Ability to build trusted relationships and influence without formal authority.
• High digital fluency with Microsoft 365 and contemporary collaboration tools.
• Sound judgement and discretion with sensitive information.

Responsibilities

• Coordinate and improve the operating rhythm of the ICT Leadership Team.
• Facilitate meetings, planning sessions, retrospectives and workshops.
• Support effective decisions by bringing together clear, relevant information.
• Maintain visibility of leadership priorities, actions, risks and commitments.
• Coordinate leadership reporting, briefings and communications.
• Support governance forums and ensure decisions are followed through.
• Identify opportunities to simplify and improve leadership processes and ways of working.

Skills

Facilitation

Communication

Organisational thinking

Digital fluency

Leadership support

Tools

Microsoft 365

Automation tools

AI-enabled tools

Job description

We're looking for an ICT Operations Coordinator to join our Information and Communication Technology team. This permanent, full-time role is based in our central Wellington office.

About the role:

This is a varied role at the centre of our technology leadership function, reporting directly to the Chief Technology Officer.

You will help the ICT Leadership Team work effectively by coordinating leadership priorities, supporting clear decision-making, facilitating key meetings and planning sessions, and ensuring important actions and commitments are followed through.

You’ll also help us improve how we work. That includes strengthening leadership rhythms, simplifying reporting and governance processes, supporting clear communication across ICT, and making smart use of Microsoft 365, automation and approved AI tools.

You will:

• Coordinate and improve the operating rhythm of the ICT Leadership Team
• Facilitate meetings, planning sessions, retrospectives and workshops
• Support effective decisions by bringing together clear, relevant information
• Maintain visibility of leadership priorities, actions, risks and commitments
• Coordinate leadership reporting, briefings and communications
• Support selected governance forums and ensure decisions are followed through
• Identify opportunities to simplify and improve leadership processes and ways of working

This role would suit someone who enjoys working across people, information and systems, and who is comfortable bringing structure and clarity without creating unnecessary bureaucracy.

Skills and experience required:

• Experience supporting or enabling a senior leadership team in a complex organisation
• Strong facilitation skills, with the ability to help groups reach clear outcomes and decisions
• Excellent written and verbal communication skills, including the ability to synthesise complex information clearly
• Strong organisational and systems thinking skills, with the ability to connect priorities, risks, dependencies and commitments
• Confidence building trusted relationships and influencing without formal authority
• High digital fluency, particularly with Microsoft 365 and contemporary collaboration, automation and AI-enabled tools
• Sound judgement and discretion when working with sensitive information and senior stakeholders

Experience in local government or another complex public-sector environment would be useful but is not essential.

What we offer:

• Work to suit your life and whānau with our flexible working policy.
• We’ll encourage you to grow and prosper with a range of learning and development opportunities, internal secondments and career progression.
• Your wellbeing is our priority - we’ll provide medical and trauma insurance support through our employee assistance programme, including Rongoā Māori partner providers, generous annual leave, along with Tangihanga leave and support.
• We want you to have a sense of belonging, where you can reflect your personal and cultural identity in the way that you work.
• Social clubs, staff networks and a friendly and inclusive culture.
• Great working environments across our beautiful region.

Come help treasure and grow our rohe together

Our rohe and its lands, waterways, animals, plants and people can only grow stronger if they are nurtured.

To join our team is to step up and commit to playing an active part in this important mahi. That means restoring nature, connecting people and places, reducing environmental impacts and helping this rohe and its people prosper.

We are part of a collective movement alongside mana whenua and community members whose hopes for the future of this region are just as high as your own.

Our efforts across environmental management, public transport, flood protection, regional parks and water supply are interconnected and integral to treasuring our rohe and growing our future.

Greater Wellington is proud to be a member of Te Uru Tāngata Centre for Workplace Inclusion. We value diversity and are committed to an inclusive, flexible, and supportive workplace. We encourage candidates from all backgrounds and welcome the unique talent and experience you will bring to our team.

We are passionate about ensuring our recruitment processes are fair and equitable. Please let us know if you have any accessibility needs or adjustments that need to be made so we can offer a recruitment process that is more accessible to you.

All applicants will be required to provide proof of their eligibility to work in New Zealand as we are unable to provide sponsorship for this position.

Applications close: 5.00pm, Sunday, 4 October 2026. However, we will be shortlisting applications as they come in and will interview as soon as possible to secure the right person.

Greater Wellington is an accredited Living Wage Employer. We’re committed to making sure our people, including people in our supply chain, earn enough to meet life’s basic needs, support their whānau, and participate fully in their communities.

The total remuneration for this position, including all benefits, is $74,724 to $112,086 per annum, with a midpoint of $93,405. Starting remuneration will depend on the skills and experience of the successful applicant.

Agency applications won’t be considered at this time.