Hybrid IS Service & Field Support Analyst

Aotearoa New Zealand Association of Social Workers; Auckland; Hybrid; NZD 60,000 - 75,000; Full time

Benefits offered by this job

Hybrid working

Discounted seafood

Job summary

Sanford is seeking an IS Service Support Analyst to join our Auckland‑based IS team. You will provide hands‑on technology support across diverse sites—from head office to factories and vessels. The role involves incident ownership, 365 and AD administration, onboarding/offboarding, and occasional travel across New Zealand.

You’ll work with the IS team to resolve issues, document processes, and improve end‑user experiences. Hybrid working is available with on‑site coverage as required.

Qualifications

• 2 years’ experience in IT/IS Service Desk or similar end‑user support role.
• Tertiary IT qualification or equivalent practical experience.
• Strong troubleshooting and problem‑solving capability.
• Good working knowledge of Microsoft 365 and Active Directory.

Responsibilities

• Manage incidents and service requests through the IS Service Desk with SLAs.
• Support and administer end‑user technology including laptops and peripherals.
• Manage user access, device setup and onboarding/offboarding.
• Troubleshoot technical and application issues and escalate when needed.
• Support key business systems across offices, factories, and sites.
• Maintain clear support processes and technical documentation.
• Collaborate with vendors and IS team to resolve issues.
• Identify opportunities to improve Service Desk processes.
• Provide on‑site support at Sanford sites and vessels as required, including travel within NZ.
• Participate in on‑call roster (every 6 weeks) for major incidents.

Skills

Problem solving

Communication

Customer service

Independent worker

Team collaboration

Education

Tertiary IT qualification or equivalent

Tools

Microsoft 365

Active Directory

ITIL practices

Job description

Sanford is seeking an IS Service Support Analyst to join our Auckland‑based IS team. You will provide hands‑on technology support across diverse sites—from head office to factories and vessels. The role involves incident ownership, 365 and AD administration, onboarding/offboarding, and occasional travel across New Zealand.

You’ll work with the IS team to resolve issues, document processes, and improve end‑user experiences. Hybrid working is available with on‑site coverage as required.