Hybrid Data Analyst - Customer Experience & Payments

Carbon Data Solutions; Auckland; On-site; NZD 52,000 - 61,000; Full time

Job summary

Active 4x4 Dismantlers Limited in Auckland invites a Customer Service Manager to lead customer-service operations for our automotive-parts business in Onehunga.

This permanent, full-time role is based in Auckland and offers 40 hours per week with a pay rate of NZD 38.00–44.00 per hour. You will develop standards, oversee inquiries, quotations, returns and warranty issues, and coordinate across sales, warehouse and management.

Qualifications

• At least 3 years of relevant customer-service management experience.
• Strong communication, problem-solving and staff-supervision skills.
• Experience in automotive, parts, retail or a related environment would be advantageous.

Responsibilities

• Develop and maintain customer-service standards and procedures.
• Manage customer enquiries, quotations and after-sales service processes.
• Oversee the handling of customer concerns, returns and warranty-related enquiries.
• Monitor customer-service performance and response times.
• Coordinate communication between customers, sales, warehouse and management teams.
• Supervise and support customer-service staff.
• Investigate customer-service issues and implement appropriate solutions.
• Identify opportunities to improve customer satisfaction and service efficiency.
• Maintain appropriate customer-service records and reports.
• Provide management with feedback on recurring customer and service issues.

Skills

Customer service management

Communication

Staff supervision

Problem solving

Job description

Customer Service Manager

Auckland City ACTIVE 4X4 DISMANTLERS LIMITED

Job Description

Active 4x4 Dismantlers is seeking a Customer Service Manager to manage customer-service operations across our automotive-parts business.

Location: Onehunga, Auckland
Employment: Permanent, Full-Time
Guaranteed Hours: Minimum 40 hours per week
Pay: NZD $38.00–$44.00 per hour

Active 4x4 Dismantlers is seeking a Customer Service Manager to manage customer-service operations across our automotive-parts business.

Key Responsibilities

• Develop and maintain customer-service standards and procedures.
• Manage customer enquiries, quotations and after-sales service processes.
• Oversee the handling of customer concerns, returns and warranty-related enquiries.
• Monitor customer-service performance and response times.
• Coordinate communication between customers, sales, warehouse and management teams.
• Supervise and support customer-service staff.
• Investigate customer-service issues and implement appropriate solutions.
• Identify opportunities to improve customer satisfaction and service efficiency.
• Maintain appropriate customer-service records and reports.
• Provide management with feedback on recurring customer and service issues.
• At least 3 years of relevant customer-service management experience.
• Strong communication, problem-solving and staff-supervision skills.
• Experience in automotive, parts, retail or a related environment would be advantageous.

We are part of Fairview Aluminium Windows and Doors which is a leading brand in the industry of aluminium window and door manufacturing and installation. We are based in Auckland and provide quality customised services in Auckland, Waikato and Bay of Plenty areas.

Currently we are looking for an exceptional and competent Key Account Manager in planning and directing relationship management of our customers and key accounts.

Hours of work: 40 hours per week

The location: 21 Stonedon Drive East TamakiAuckland

Your duties may include but not limited to:

• Design, implement, and periodically review customer service policies to ensure alignment with company goals and customer needs.
• Implement, and enhance customer service programs and procedures related to windows, doors, and related services, ensuring continuous improvement。
• Maintaining the company's brand image and reputation with customers and the public through all possible avenues
• Plan, manage, and review customer service and after-sales initiatives to maintain strong customer relationships and satisfaction.
• Oversee after-sales service execution to ensure