Customer-Focused Insurance Underwriter

Aia; Auckland; On-site; NZD 52,000 - 61,000; Full time

Job summary

ACTIVE 4X4 DISMANTLERS LIMITED, based in Auckland, is seeking a Customer Service Manager to oversee customer-service operations across our automotive-parts business. Location is Onehunga, Auckland, with permanent full-time employment and guaranteed 40 hours per week.

The role requires at least 3 years of relevant customer-service management experience, strong communication skills, and the ability to coordinate across sales, warehouse and management teams. NZD 38.00–44.00 per hour.

Qualifications

• NZQF Level 5 Diploma or higher qualification in business, economics, finance, or related field focusing on business operations.
• Or at least 3 years of relevant work experience as a substitute for the formal qualifications.
• Be a person with good communication skills.
• Clean police record
• Can pass drug tests

Responsibilities

• Develop and maintain customer-service standards and procedures.
• Manage customer enquiries, quotations and after-sales service processes.
• Oversee the handling of customer concerns, returns and warranty-related enquiries.
• Monitor customer-service performance and response times.
• Coordinate communication between customers, sales, warehouse and management teams.
• Supervise and support customer-service staff.
• Investigate customer-service issues and implement appropriate solutions.
• Identify opportunities to improve customer satisfaction and service efficiency.
• Maintain appropriate customer-service records and reports.
• Provide management with feedback on recurring customer and service issues.
• Implement, and enhance customer service programs and procedures related to windows, doors, and related services.

Skills

Customer service

Staff supervision

Communication

Problem solving

Education

NZQF Level 5 Diploma or higher

Job description

Customer Service Manager

Auckland City ACTIVE 4X4 DISMANTLERS LIMITED

Job Description

Active 4x4 Dismantlers is seeking a Customer Service Manager to manage customer-service operations across our automotive-parts business.

Location: Onehunga, Auckland

Employment: Permanent, Full-Time

Guaranteed Hours: Minimum 40 hours per week

Pay: NZD $38.00–$44.00 per hour

Key Responsibilities

• Develop and maintain customer-service standards and procedures.
• Manage customer enquiries, quotations and after-sales service processes.
• Oversee the handling of customer concerns, returns and warranty-related enquiries.
• Monitor customer-service performance and response times.
• Coordinate communication between customers, sales, warehouse and management teams.
• Supervise and support customer-service staff.
• Investigate customer-service issues and implement appropriate solutions.
• Identify opportunities to improve customer satisfaction and service efficiency.
• Maintain appropriate customer-service records and reports.
• Provide management with feedback on recurring customer and service issues.
• At least 3 years of relevant customer-service management experience.
• Strong communication, problem-solving and staff-supervision skills.
• Experience in automotive, parts, retail or a related environment would be advantageous.

We are part of Fairview Aluminium Windows and Doors which is a leading brand in the industry of aluminium window and door manufacturing and installation. We are based in Auckland and provide quality customised services in Auckland, Waikato and Bay of Plenty areas.

Currently we are looking for an exceptional and competent Key Account Manager in planning and directing relationship management of our customers and key accounts.

Hours of work: 40 hours per week

The location : 21 Stonedon Drive East TamakiAuckland

Your duties may include but not limited to:

• Implement, and enhance customer service programs and procedures related to windows, doors, and related services, ensuring continuous improvement。
• Maintaining the company's brand image and reputation with customers and the public through all possible avenues
• Plan, manage, and review customer service and after-sales initiatives to maintain strong customer relationships and satisfaction.
• Oversee after-sales service execution to ensure customer satisfaction, product performance, and continuous improvement in service quality.
• Train, supervise, and evaluate customer service staff to meet key account expectations.
• Provide instructions and feedback to customer service staff and assisting with recruitment
• Coordinate with other company departments and external agencies to meet customer expectations and resolve issues effectively.
• Uphold the Fairview brand image and reputation through effective customer engagement and public relations.

The requirements for the role:

• NZQF Level 5 Diploma or higher qualificationin business, economics, finance, or any related field focusing on business operations
• Or at least 3 years of relevant work experience as a substitute for the formal qualifications
• Be a person with good communication skills
• Clean police record
• Can pass drug tests

If you are seeking a role that promises to be rewarding and challenging, where you can truly add value and make difference, Preference will be given to New Zealand citizens/resident visa holders. Mirgrant workers must hold valid visas to do this job.