Part-Time Loss Prevention Officer — Safety & Customer Care

The Warehouse Group; Auckland; On-site; NZD 52,000 - 61,000; Full time

Job summary

SURECAPITAL INVESTMENTS LIMITED is seeking a Customer Service Manager to oversee customer-service operations across our automotive-parts business in Auckland. The role requires managing inquiries, quotations, after-sales service, and warranty-related issues from a central location in Onehunga.

Minimum 40 hours per week with permanent, full-time employment. Strong communication and leadership skills are essential, with at least 3 years in a customer-service management role and experience in

Qualifications

• At least 3 years of relevant customer-service management experience.
• Strong communication, problem-solving and staff-supervision skills.
• Experience in automotive, parts, retail or a related environment would be advantageous.

Responsibilities

• Develop and maintain customer-service standards and procedures.
• Manage customer enquiries, quotations and after-sales service processes.
• Oversee the handling of customer concerns, returns and warranty-related enquiries.
• Monitor customer-service performance and response times.
• Coordinate communication between customers, sales, warehouse and management teams.
• Supervise and support customer-service staff.
• Investigate customer-service issues and implement appropriate solutions.
• Identify opportunities to improve customer satisfaction and service efficiency.
• Maintain appropriate customer-service records and reports.
• Provide management with feedback on recurring customer and service issues.

Skills

Customer-service management

Staff supervision

Communication

Problem-solving

Job description

Job Description

Active 4x4 Dismantlers is seeking a Customer Service Manager to manage customer-service operations across our automotive-parts business.

Location: Onehunga, Auckland
Employment: Permanent, Full-Time
Guaranteed Hours: Minimum 40 hours per week
Pay: NZD $38.00–$44.00 per hour

Active 4x4 Dismantlers is seeking a Customer Service Manager to manage customer-service operations across our automotive-parts business.

Key Responsibilities

• Develop and maintain customer-service standards and procedures.
• Manage customer enquiries, quotations and after-sales service processes.
• Oversee the handling of customer concerns, returns and warranty-related enquiries.
• Monitor customer-service performance and response times.
• Coordinate communication between customers, sales, warehouse and management teams.
• Supervise and support customer-service staff.
• Investigate customer-service issues and implement appropriate solutions.
• Identify opportunities to improve customer satisfaction and service efficiency.
• Maintain appropriate customer-service records and reports.
• Provide management with feedback on recurring customer and service issues.
• At least 3 years of relevant customer-service management experience.
• Strong communication, problem-solving and staff-supervision skills.
• Experience in automotive, parts, retail or a related environment would be advantageous.

Location Auckland City

Employer SURECAPITAL INVESTMENTS LIMITED

Posted 6 days ago

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