Customer Service & Ops Coordinator (Fixed-Term)

Smithandsmith; Auckland; On-site; NZD 52,000 - 61,000; Full time

Job summary

Active 4x4 Dismantlers Limited in Onehunga, Auckland, is seeking a Customer Service Manager to lead our customer-service operations across the automotive-parts business.

You will develop standards, manage inquiries, oversee returns and warranties, and coordinate between customers, sales, warehouse and management. The role requires at least 3 years in customer-service management, strong communication and staff supervision, with a practical, hands-on approach.

Qualifications

• Strong communication and problem-solving skills.
• Experience supervising staff in a customer-service environment.
• Ability to use standard IT tools and business software.

Responsibilities

• Develop and maintain customer-service standards and procedures.
• Manage customer enquiries, quotations and after-sales service processes.
• Oversee handling of customer concerns, returns and warranty-related enquiries.
• Monitor customer-service performance and response times.
• Coordinate communication between customers, sales, warehouse and management teams.
• Supervise and support customer-service staff.
• Investigate customer-service issues and implement appropriate solutions.
• Identify opportunities to improve customer satisfaction and service efficiency.
• Maintain appropriate customer-service records and reports.
• Provide management with feedback on recurring issues.

Skills

Communication

Problem-solving

Staff supervision

Job description

Customer Service Manager

Auckland City ACTIVE 4X4 DISMANTLERS LIMITED

Job Description

Active 4x4 Dismantlers is seeking a Customer Service Manager to manage customer-service operations across our automotive-parts business.

Location: Onehunga, Auckland
Employment: Permanent, Full-Time
Guaranteed Hours: Minimum 40 hours per week
Pay: NZD $38.00–$44.00 per hour

Active 4x4 Dismantlers is seeking a Customer Service Manager to manage customer-service operations across our automotive-parts business.

Key Responsibilities

• Develop and maintain customer-service standards and procedures.
• Manage customer enquiries, quotations and after-sales service processes.
• Oversee the handling of customer concerns, returns and warranty-related enquiries.
• Monitor customer-service performance and response times.
• Coordinate communication between customers, sales, warehouse and management teams.
• Supervise and support customer-service staff.
• Investigate customer-service issues and implement appropriate solutions.
• Identify opportunities to improve customer satisfaction and service efficiency.
• Maintain appropriate customer-service records and reports.
• Provide management with feedback on recurring customer and service issues.
• At least 3 years of relevant customer-service management experience.
• Strong communication, problem-solving and staff-supervision skills.
• Experience in automotive, parts, retail or a related environment would be advantageous.
• pick, packs and dispatches orders to our online and trades customers
• supports warehousing activities like inwards, labelling, decanting and stock management

Our Company is:

• family owned
• made up of six staff
• proud to be a culturally safe place

The role is:

• busy but without impossible deadlines and targets
• complicated to start with due to the large range of products we stock
• one where you learn lots

The Job:

• Picking, Packing and Dispatch
• Support Warehouse Operations
• Support Decanting Activities
• Support Operational Activities
• Be Health & Safety Aware & Active
• Support Shop Activities

The Hours:

• 30 per week made up as
  • Monday to Thursday 9:30-3.30pm and Friday 9:30-2
• Some flexibility on start and finish times available
• Note: contract will include rostered Saturday shifts once per month once competent in the role

Must Haves:

• 3+ years' general work experience
• Ability to lift heavy items over 10kg and under 20kg regularly throughout the day
• Ability to safely handle heavier items (40kg, 50kg and over) using team lifting techniques or mechanical handling equipment.
• Ability to use standard IT tools for business, computer, laptop, tablet, phone and associated software/ online apps.
• Ability to complete high volumes of work under pressure with accuracy

Nice to Haves:

• 2+ years’ work experience in warehousing, dispatching, logistics or similar field
• Certificate level (or higher) qualifications in warehousing, logistics or similar field
• Clean Class 1 Full Drivers Licence
• F endorsement on Drivers Licence
• MPI Accredited Person status

Other Red Tape:

• Must have good enough MOJ checks - no dishon