Holiday Brand Ambassador — Create Store Experiences

Usa; Northland; On-site; NZD 45,000 - 65,000; Full time

Job summary

Active 4x4 Dismantlers in Onehunga, Auckland, is seeking a Customer Service Manager to oversee customer-service operations across our automotive-parts business.

Location: Onehunga, Auckland. Employment: Permanent, Full-Time. Guaranteed Hours: Minimum 40 hours per week. Pay: NZD $38.00–$44.00 per hour.

Qualifications

• At least 3 years of customer-service management experience.
• Diploma Level 5 or two years of relevant work experience.
• Strong numerical data analysis skills.
• Ability to work under pressure.
• Multitask and prioritize tasks.
• Willingness to work weekends and public holidays.

Responsibilities

• Develop and maintain customer-service standards and procedures.
• Manage customer enquiries, quotations and after-sales service processes.
• Oversee handling of customer concerns, returns and warranty-related enquiries.
• Monitor customer-service performance and response times.
• Coordinate communication between customers, sales, warehouse and management teams.
• Supervise and support customer-service staff.
• Investigate customer-service issues and implement solutions.
• Identify opportunities to improve customer satisfaction and service efficiency.
• Maintain customer-service records and reports.

Skills

Strong communication

Problem-solving

Staff supervision

Education

Diploma Level 5 or two years experience

Job description

Active 4x4 Dismantlers is seeking a Customer Service Manager to manage customer-service operations across our automotive-parts business.

Location: Onehunga, Auckland
Employment: Permanent, Full-Time
Guaranteed Hours: Minimum 40 hours per week
Pay: NZD $38.00–$44.00 per hour

Key Responsibilities

• Develop and maintain customer-service standards and procedures.
• Manage customer enquiries, quotations and after-sales service processes.
• Oversee the handling of customer concerns, returns and warranty-related enquiries.
• Monitor customer-service performance and response times.
• Coordinate communication between customers, sales, warehouse and management teams.
• Supervise and support customer-service staff.
• Investigate customer-service issues and implement appropriate solutions.
• Identify opportunities to improve customer satisfaction and service efficiency.
• Maintain appropriate customer-service records and reports.

Experience — At least 3 years of relevant customer-service management experience.

Skills — Strong communication, problem-solving and staff-supervision skills.

Industry — Experience in automotive, parts, retail or a related environment would be advantageous.

Person Specification

• Must have either Diploma Level 5 or two years of relevant work experience
• Strong numerical data analysis skills
• Ability to work well under pressure
• Able to multitask and prioritize tasks
• Able to work during weekend and public holiday