HR Coordinator

Trojan Holdings; Queenstown; On-site; NZD 60,000 - 90,000; Full time

Job summary

Trojan Holdings seeks a diligent HR support professional to provide operational HR and administrative support year‑round for Coronet Peak, The Remarkables and Mt Hutt. This full‑time role supports onboarding, recruitment, Dayforce, documentation and staff wellbeing.

You will maintain HR records, run reports, manage ACC administration and assist with staff return to work and leadership projects. Ski-industry experience and strong communication are essential.

Qualifications

• Demonstrated supervisory experience with team leadership.
• Previous ski industry experience is essential.
• Recruitment experience is advantageous.
• Strong customer service experience is essential.
• Excellent written and verbal communication skills.
• Team-oriented, positive and energetic approach.
• Demonstrated discretion and confidentiality when handling sensitive information.
• Ability to influence without title.
• Facilitation and presentation skills are beneficial.

Responsibilities

• Ownership and coordination of recruitment and onboarding processes.
• Support the continued implementation of Dayforce modules.
• Drafting and approving employment agreements and other documentation.
• Support leaders with induction, training and development programmes.
• Answer HR queries from internal crew and external parties.
• Coordinate staff events and activities throughout the year.
• Maintain HR records and Dayforce.
• Report on key HR indicators and help managers with data decisions.
• Support the HR Manager and leadership team with HR activities.
• Own staff ACC administration and support staff return to work.
• Assist HR Manager with internal people-related projects.

Skills

Supervisory experience

Ski industry experience

Recruitment experience

Customer service

Written and verbal communication

Team oriented

Discretion & confidentiality

Influence without title

Facilitation/presentation

Tools

Dayforce

MS Office

Job description

We have a rare opportunity for a diligent fun-loving individual to join our crew to help provide HR support to Coronet Peak, The Remarkables and Mt Hutt. This position is a full-time permanent role and is responsible for providing operational HR and administrative support throughout the year. Alongside these duties you would also be assisting the HR Manager with a variety of people related activities and administration to improve our crew experience.

Key Duties include (but not limited too):

• Ownership and coordination of recruitment and onboarding processes.
• Supporting the continued implementation of Dayforce modules.
• Drafting and approving employment agreements and other documentation.
• Supporting our leaders with induction, training and development programmes.
• Answering HR queries from our internal crew and external parties
• Coordinating staff events and activities throughout the year.
• Maintaining HR records and Dayforce.
• Reporting on key HR indicators and help managers with people data related decisions.
• Supporting the HR Manager and leadership team with HR activities
• Ownership of staff related ACC administration and supporting staff return to work.
• Supporting the HR Manager with internal people related projects and business initiatives.

About you:

To be successful in this role you will have a fun-loving personality with a passion for the snow industry and/or outdoor adventure. You must also have a natural enthusiasm and drive to support people from all walks of life and be empathic yet resilient to help during often sensitive interpersonal challenges that arise.

Other key skills and experience include:

• Demonstrated experience in a supervisory role with responsibility for leading a team is preferred.
• Previous experience in the ski industry is essential.
• Recruitment experience would be advantageous.
• Strong customer service experience is essential
• Solid administrative skills and the ability to juggle multiple priorities.
• Ability to exercise discretion and maintain confidentiality when handling sensitive information/topics.
• Strong communication skills – written and verbal.
• The ability to influence without title would be advantageous
• A team focused, positive and energetic approach to life.
• Strong facilitation/presentation skills
• Proficient in MS Office and general computer skills
• An understanding of HR functions and processes would be a beneficial (not essential, this can be coached).

This role would suit a seasoned customer facing ski industry person looking to get into the HR space or a current leader looking to develop their skills across a larger scope. This is an exciting role with a high internal profile and a chance to help make a difference across all our mountains. It’s a busy role, so if this sounds like you,