Housing Support Manager (North West Auckland)

Aotearoa New Zealand Association of Social Workers; Whau; On-site; NZD 65,000 - 90,000; Full time

Job summary

Aotearoa New Zealand Association of Social Workers is seeking a Housing Support Manager to work directly with a portfolio of customers and their whānau, delivering tailored housing and wellbeing support and building enduring relationships. You will visit Kāinga Ora homes, attend meetings with stakeholders, and occasionally travel long distances around the region to ensure services stay in place.

Experience with tenancy and debt recovery is an advantage.

Qualifications

• Experience in tenancy, emergency or social housing.
• Knowledge of Residential Tenancy Act.
• Full, clean NZ driver's licence.
• Ability to travel long distances around the region.

Responsibilities

• Support customers to achieve housing and social stability.
• Visit customers at Kāinga Ora homes and attend stakeholder meetings.
• Manage rent arrears and debt recovery.
• De-escalate difficult conversations with customers and stakeholders.
• Travel around the local region to provide tailored support.

Skills

Relationship building

De-escalation

Rent arrears

Debt recovery

Travel readiness

NZ Driver's license

Cultural awareness

Job description

• Support our customers to achieve housing and social stability
• Be a part of a diverse and high performing team
• Full-time, fixed term role until 29 July 2027

As Housing Support Manager, you will work directly with a portfolio of our customers and their whānau, building enriching and enduring relationships to ensure customers' housing and wellbeing needs are being met and continue to be met as they change over time.

You will be supporting some of our low and medium needs customers and manage some disruptive behaviour situations as well. You will be skilled to hold difficult and courageous conversations with our customers and stakeholders when the situation demands.

You will visit our customers at their Kāinga Ora homes and, from time to time, attend meetings with key stakeholders to ensure tailored support and services stay in place for our customers and their whānau. This also means that you will be able to travel long distance in and around the region.

You will also be required to work with our tenants on rent arrears and debt collection/recovery.

If you have the ability to build strong relationships, have courageous conversations and a genuine desire to transform our communities, then we would love to hear from you.

Here's what you will bring to the role:

• You'll be a natural relationship-builder, relating to customers from all backgrounds and all walks of life.
• You'll be skilled at de-escalating highly emotional situations and conversations, with the ability to problem solve and understand the reasons behind customer issues.
• You'll be comfortable and skilled to work on rent arrears and debt recovery.
• You'll be technical savvy to quickly learn new tools and systems.
• Experience in tenancy, emergency or social housing space will be an added advantage.
• Added advantage if you have knowledge of Residential Tenancy Act.
• We need people who care as much as we do and are passionate about supporting customers who may have challenging housing and wellbeing needs.
• Your cultural awareness will foster an aligned approach to our customers' aspirations and preferences, particularly in working with Māori and Pasifika.

As this role requires travelling around the local area, you will have a current, full clean NZ driver's licence (pool vehicle provided).

As part of our commitment to supporting employees through organisational change, affected Kāinga Ora employees will be considered for vacancies in the first instance. We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.