Housing Support Manager

Kāinga Ora - Homes and Communities; Auckland; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Five weeks’ annual leave

Insurance package

Flexible working arrangements

Career development

Job summary

Kāinga Ora - Homes and Communities in Mangere is seeking a Housing Support Manager to build enduring relationships with customers and their whānau, ensuring housing and wellbeing needs are met. You will support low/medium needs customers, handle challenging conversations, and travel across the region to tailored services.

Experience with the Residential Tenancy Act is valued. You will work with tenants on rent arrears, learn new tools, and contribute to a supportive, inclusive housing system

Qualifications

• Knowledge and experience applying the Residential Tenancy Act.
• Natural relationship-builder, relating to customers from all backgrounds and walks of life.
• Skilled at de-escalating highly emotional situations and conversations, with the ability to problem solve and understand the reasons behind customer issues.
• Ability to think critically, adapt quickly and manage competing priorities in a fast-changing environment.
• Comfortable and skilled to work on rent arrears and debt recovery.
• Technically savvy and able to quickly learn new tools and systems.
• Experience in tenancy, emergency or social housing space is an advantage.
• We need people who care and are passionate about supporting customers with challenging housing and wellbeing needs.
• Cultural awareness will foster an aligned approach to Māori and Pasifika.

Responsibilities

• Build strong relationships with customers and their whānau.
• Support low and medium needs customers and manage disruptive behaviour.
• Hold courageous conversations with customers and stakeholders when needed.
• Visit Kāinga Ora homes and attend meetings with key stakeholders to tailor support.
• Travel long distances in and around the region.
• Work with tenants on rent arrears and debt recovery.
• Learn new tools and systems quickly.
• Demonstrate care for customers’ housing and wellbeing needs.

Skills

Relationship-building

De-escalation

Communication

Critical thinking

Prioritization

Tech savvy

Cultural awareness

Written communication

Māori and Pasifika awareness

Job description

Te whiwhinga mahi - Our opportunity

As a Housing Support Manager based in Mangere, you will work directly with a portfolio of our customers and their whānau, building enriching and enduring relationships to ensure customers' housing and wellbeing needs are being met and continue to be met as they change over time.

You will be supporting some of our low and medium needs customers and manage some disruptive behaviour situations as well. You will be skilled in holding difficult and courageous conversations with our customers and stakeholders when the situation demands.

You will visit our customers at their Kāinga Ora homes and, from time to time, attend meetings with key stakeholders to ensure tailored support and services stay in place for our customers and their whānau. This means that you will travel long distances in and around the region.

You will also be required to work with our tenants on rent arrears and debt collection/recovery.

Ngā Pūmanawatanga Ōu - What You Will Bring

If you have the ability to build strong relationships, have courageous conversations and have a genuine desire to transform our communities, then we would love to hear from you.

Here’s What You Will Bring To The Role

• You’ll have knowledge and experience in the application of the Residential Tenancy Act
• You’ll be a natural relationship-builder, relating to customers from all backgrounds and all walks of life
• You’ll be skilled at de-escalating highly emotional situations and conversations, with the ability to problem solve and understand the reasons behind customer issues
• You will have the ability to think critically, adapt quickly and manage competing priorities in a fast-changing environement
• You’ll be comfortable and skilled to work on rent arrears and debt recovery
• You’ll be technically savvy and able to quickly learn new tools and systems
• Experience in the tenancy, emergency or social housing space will be an advantage
• We need people who care as much as we do and are passionate about supporting customers who may have challenging housing and wellbeing needs
• Your cultural awareness will foster an aligned approach to our customers' aspirations and preferences, particularly in working with Māori and Pasifika
• You will have excellent written and verbal communication skills

Nōu te rourou - What's in it for you?

We offer competitive salaries, five weeks' annual leave and a benefits package including a range of insurances, flexible working arrangements and career development. These benefits are described in more detail here https://careers.kaingaora.govt.nz/a-great-place-to-work/benefits

Mō mātou - Our Organisation

At Kāinga Ora, ours is the important responsibility of transforming New Zealand’s housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.

What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders’ lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.

We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.

Ō tātou uara - Our values

• Manaakitanga – People at the Heart
• Mahi Tahi – Better Together
• Whanake – Be Bold

Tūhono mai - Join us

Applications close on Monday 21 September 2026 at 11:55pm.

As part of our commitment to supporting employees through organisational change, affected Kāinga Ora employees will be considered for vacancies in the first instance.

We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.