Senior Housing Support Manager - Northcote

New Zealand Government; Auckland; Hybrid; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Five weeks' annual leave

Flexible working arrangements

Job summary

Kāinga Ora – Homes and Communities in Auckland is seeking a Senior Housing Support Manager to work with customers and whānau with complex housing, health and wellbeing needs, delivering sustainable housing outcomes.

Based in Northcote, the role involves mentoring Housing Support Managers, collaborating with iwi, agencies and providers, visiting homes, and driving positive outcomes while upholding Māori and Pasifika approaches.

Qualifications

• Extensive experience working with customers who have complex housing, social, health, or wellbeing needs.
• Exceptional relationship-building skills with customers, whānau, community groups, and external agencies.
• Experience de-escalating highly emotional situations with empathy, professionalism, and respect.

Responsibilities

• Support customers and whānau with complex housing and wellbeing needs.
• Mentor and coach Housing Support Managers, contributing to team capability.
• Collaborate with internal teams, iwi, government agencies, and support providers to coordinate right-time support.
• Visit Kāinga Ora homes, attend stakeholder meetings, and travel within the local area to strengthen partnerships.

Job description

# Senior Housing Support Manager - Northcote at Kāinga Ora – Homes and Communities , Auckland## Mō tēnei tūranga mahi | About this role* Support customers and whānau with complex housing and wellbeing needs* Use your expertise to mentor others and influence positive outcomes* Permanent opportunity based in Northcote with 5 weeks' annual leave + other benefits**Te whiwhinga mahi - Our opportunity**As a **Senior Housing Support Manager**, you'll work directly with customers and whānau who have higher and more complex support requirements, helping them achieve sustainable housing outcomes and greater wellbeing.Managing a smaller, more complex portfolio, you'll build trusted relationships with customers and develop a deep understanding of their housing, health, social, and wellbeing needs. Using a strengths-based approach, you'll work alongside customers, whānau, and support networks to help achieve positive outcomes and sustain successful tenancies.This role is highly collaborative. You'll work closely with internal teams, community organisations, iwi, government agencies, and support providers to ensure customers receive the right support at the right time. You'll also play an important role in mentoring and supporting Housing Support Managers, sharing your expertise and helping build capability across the team.Based in Northcote, you'll regularly visit customers in their Kāinga Ora homes, attend stakeholder meetings, and travel throughout the local area to support customers and strengthen community partnerships.This is a rewarding opportunity to make a genuine difference in people's lives while contributing to stronger outcomes for our customers, whānau, and communities.**Ngā pūmanawatanga ōu - What you will bring**We're looking for someone who is passionate about supporting people with complex needs and who can confidently navigate challenging situations while building trusted relationships.Here's what you'll bring to the role:* Extensive experience working with customers who have complex housing, social, health, or wellbeing needs.* Exceptional relationship-building skills and the ability to engage effectively with customers, whānau, community groups, and external agencies.* Experience de-escalating highly emotional situations and having courageous conversations with empathy, professionalism, and respect.* Strong problem-solving and analytical skills, with the ability to identify underlying issues and support positive outcomes.* Experience managing complex caseloads and balancing competing priorities.* The ability to coach, mentor, and support others, contributing to a collaborative and high-performing team culture.* Strong written communication, documentation, and case management skills.* Cultural awareness and an approach that aligns with the aspirations and preferences of Māori and Pasifika customers and communities.* A sound working knowledge of the Residential Tenancies Act.* Confidence using Microsoft Office products and other technology systems.As this role requires regular travel throughout the local area, you'll need a current, full New Zealand driver's licence.**Nōu te rourou - What's in it for you?**We offer competitive salaries, five weeks' annual leave, and flexible working arrangements.As a Kāinga Ora employee, we want to ensure you have the tools, support, and opportunities you need to thrive. You'll be part of a team that genuinely values wellbeing, development, and work-life balance while making a meaningful difference for New Zealanders every day.**Mō mātou - Our Organisation**At Kāinga Ora, our mahi sits at the heart of Aotearoa's housing system. Every day, we help shape how our customers live today and into the future. It's meaningful mahi, and we're transforming how we work so we can deliver even better outcomes.Our transformation focuses on three things:* **Our future** – building a high-performing organisation that delivers quality housing for generations.* **Our tenants** – warm, dry, well-maintained homes and the right support to help people live well.* **Our people** – simple processes, modern technology and opportunities to learn, grow and thrive.Guided by our values, we work together, put customers at the centre, and continually challenge ourselves to be better.Kāinga Ora is a place where people feel valued and supported. You'll find opportunities to grow your skills and build a career you're proud of, with fair pay and flexible ways of working that support both our people and our customers.**Ō tātou uara - Our values**Our values were developed by us, for us. They unite us as an organisation and guide how we work every day.* **Manaakitanga – People at the Heart*** **Mahi Tahi – Better Together*** **Whanake – Be Bold****Tūhono mai - Join us**To view the position description and apply for this role, please follow the online process via https://careers.kaingaora.govt.nz. All applicants, including existing employees, need to follow this process. If you have any questions about this role, please contact [e-mail] note, you’ll need support from your current People Leader to proceed with your application. Please let them know that you’ve found an opportunity that you’re excited about, if you haven’t spoken to them already.**Applications close on Friday, 25th September 2026 at 11:55pm.**