Housing Navigator

The Trusts; Auckland; On-site; NZD 60,000 - 80,000; Full time

Job summary

Lifewise in Auckland CBD is seeking a compassionate Housing Navigator to support whānau at risk of housing instability. You will work directly with whānau to navigate challenges, access essential services and build the skills needed for sustainable, long-term housing.

You'll develop strengths-based support plans, manage a caseload and advocate with providers and landlords to prevent homelessness and strengthen independence.

Qualifications

• Experience in social services or housing support.
• Strong case management skills with diverse client needs.
• Understanding trauma-informed care or harm-reduction approaches.
• Excellent communication, advocacy and relationship-building abilities.
• Resilience, adaptability and a compassionate approach.
• Commitment to Te Tiriti o Waitangi and whānau-led practice.

Responsibilities

• Develop personalised, strengths-based support plans reflecting each whānau's goals.
• Manage a caseload and provide practical support to address tenancy risks.
• Support budgeting and everyday living skills; explain tenancy rights and responsibilities.
• Advocate for whānau and connect them with housing providers and community services.
• Build trusted relationships to empower whānau to maintain stable long-term housing.

Skills

Social services experience

Case management

Trauma-informed care

Motivational interviewing

Excellent communication

Cultural awareness

Job description

Sustaining Tenancies | Housing Navigator

Full time-fixed term, Auckand CBD

Help whānau stay housed, build independence and create brighter futures.

What if your next role could help prevent homelessness before it happens?

At Lifewise, we believe a safe and stable home is the foundation for a brighter future. We're looking for a compassionate and proactive Housing Navigator to join our Sustaining Tenancies team, helping whānau overcome housing challenges, strengthen their independence and remain securely housed.

This is more than just a job. It's an opportunity to make a lasting difference in the lives of individuals and whānau across our communities.

About Us | Mō mātou

At Lifewise, we're passionate about creating stronger, more inclusive communities where everyone has the opportunity to thrive.

Our Sustaining Tenancies service provides early intervention and practical, whānau-led support to people at risk of losing their homes. From financial pressures to wellbeing challenges, we work alongside whānau to address barriers and build lasting housing stability.

About the Role | Mō te tūranga

Be the difference between housing uncertainty and a secure place to call home.

As a Housing Navigator, you'll work directly alongside whānau, helping them navigate challenges, access essential services and build the confidence and skills needed to maintain stable, long-term housing.

Your mahi will include:

• Developing personalised, strengths-based support plans that reflect each whānau's goals and needs.
• Managing a caseload and providing practical support to address tenancy risks and housing challenges.
• Supporting whānau with budgeting, everyday living skills and understanding their tenancy rights and responsibilities.
• Advocating for whānau and connecting them with housing providers, landlords and community services.
• Building trusted relationships and empowering whānau to strengthen their independence and maintain stable housing.

About You | Mōu

We're looking for someone who leads with empathy, builds genuine connections and believes everyone deserves a safe place to call home.

You'll bring:

• Experience in social services, social housing, mental health or community-based support.
• Strong case management skills and experience supporting people with complex needs.
• An understanding of trauma-informed care, harm reduction and/or motivational interviewing.
• Excellent communication, advocacy and relationship-building skills.
• Resilience, adaptability and a compassionate, non-judgemental approach.
• Cultural awareness and a commitment to Te Tiriti o Waitangi and whānau-led practice.

Why Join Lifewise? | Ngā painga

At Lifewise, your mahi has purpose. You'll be part of a passionate team working to prevent homelessness and create meaningful change.

You’ll have the opportunity to make a genuine difference, build strong community connections and support whānau towards greater independence and long-term housing stability.

Our work is guided by our values of Compassion, Courage, Respect and Integrity.

Ready to Make a Difference? | Tono mai

A stable home can change a life. Your mahi could help make that possible.

If you're passionate about supporting whānau and creating lasting change, we'd love to hear from you.

Applications close: Friday, 20 November 2026.