Housing Keyworker - Kaimahi Mataamua ā-Whare

Auckland City Mission - Te Tāpui Atawhai; Auckland; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

EAP & external supervision

Mission Leave

Annual and sick leave

Tangihanga leave

Staff discounts

Public transport access and parking

Job summary

Auckland City Mission – Te Tāpui Atawhai is seeking a Housing Keyworker in Auckland Central to support people in securing and sustaining housing. You will apply Housing First and Tāiki principles, build trust, coordinate with a multidisciplinary team, and respond with trauma-informed, strengths-based practice.

You will undertake outreach, develop plans, and advocate for service users while upholding Te Tiriti o Waitangi values.

Qualifications

• Tertiary qualification in social work or health science is required.
• Experience working with clients who have complex needs including trauma, mental health, addiction, poverty and homelessness is preferred.
• Ability to demonstrate commitment to Te Tiriti o Waitangi and Mission values.
• Full clean New Zealand Driver Licence is required.

Responsibilities

• Support clients to access and retain housing and sustain tenancies.
• Develop engagement with clients in a planned, coordinated way.
• Provide reviews guided by the Street to Home assessment framework.
• Deliver outreach and case-management services to people experiencing homelessness or housing instability.
• Develop collaborative, goal-oriented action plans that build confidence and accountability.

Skills

Trauma-informed practice

Client engagement

Advocacy for social conditions

NZ Driver Licence

Education

Tertiary qualification in social work or health science

Job description

Housing Keyworker – Kaimahi Mataamua ā-Whare

About The Role

You will understand and demonstrate the Housing First and Tāiki principles in your work and utilise these to guide your practice. Keyworkers work within a multidisciplinary team to engage with people proactively and/or through agency and community referrals. Using your professional experience, you will build trust and rapport and identify and respond to people’s immediate and long-term needs using a trauma informed and strengths-based approach. We value learning and growth. You will be supported on your unique journey through mentoring and on the job development as part of the wider Mission community committed to meaningful, values-led work.

• Full Time
• Application Closes 11 Dec 2026
• Auckland - Central Auckland
• Social Worker

What You Will Be Doing

• Support clients to access and retain housing, sustain their tenancies, and address barriers that impact on tenancy sustainment.
• Develop consistent engagement with clients in a planned and coordinated way.
• Provide reviews guided by the Street to Home assessment framework to understand client needs.
• Deliver outreach and case-management services to people experiencing homelessness and/or housing instability.
• Develop collaborative, goal orientated, time referenced action plans that encourage confidence, accountability, and independence.

What We Are Looking For

• A relevant tertiary qualification in social work or health science and / or previous experience working with clients who have complex needs including trauma, mental health, addiction, poverty and homelessness.
• Capacity to demonstrate through actions commitment to Te Tiriti o Waitangi and the Mission’s values of Manaakitanga, Atawhai, Rangapū and Mana Tika, Mana Ōrite.
• Ability to engage successfully with a range of clients, to assist with completing assessments.
• Willingness to advocate for improved social conditions and a fair sharing or community resources.
• A full clean New Zealand Drivers Licence.

We recognize that skills, experience and knowledge can be gained in a number of ways. This may include paid or voluntary work, experience undertaken through your church, marae, iwi or whānau responsibilities, or other community roles.

What We Offer

• Opportunities to strengthen cultural connection through weekly Kapa Haka, waiata, and monthly romiromi.
• Access to EAP & external supervision.
• "Mission Leave" provides an opportunity to focus on wellbeing along with annual and sick leave.
• Tangihanga leave.
• Access to sick leave from your 1st day of employment.
• Ongoing training and development.
• Staff discounts at Auckland City Mission Op Shops and Pharmacy.
• Access to low cost, fresh produce through the Mission Grocer.
• Convenient access to public transport and discounted parking options.
• Opportunities for career progression within the Mission.

About The Organisation

Auckland City Mission – Te Tāpui Atawhai works alongside people in Tāmaki Makaurau facing poverty, homelessness, hunger, and isolation.

With over 100 years of service, we deliver integrated support across housing, food, health and recovery, supporting tens of thousands of Aucklanders every year. Our work is grounded in Te Tiriti o Waitangi and guided by our values; Manaakitanga, Rangapū, Atawhai, and Manatika/Mana Ōrite.

We believe in people, collective responsibility, and hope - and invite those who share our values to join us.

• jd-sth-housing-keyworker-(1).pdf