Housing Navigator - Prevent Homelessness & Build Stability

The Trusts; Auckland; On-site; NZD 60,000 - 80,000; Full time

Job summary

Lifewise in Auckland CBD is seeking a compassionate Housing Navigator to support whānau at risk of housing instability. You will work directly with whānau to navigate challenges, access essential services and build the skills needed for sustainable, long-term housing.

You'll develop strengths-based support plans, manage a caseload and advocate with providers and landlords to prevent homelessness and strengthen independence.

Qualifications

• Experience in social services or housing support.
• Strong case management skills with diverse client needs.
• Understanding trauma-informed care or harm-reduction approaches.
• Excellent communication, advocacy and relationship-building abilities.
• Resilience, adaptability and a compassionate approach.
• Commitment to Te Tiriti o Waitangi and whānau-led practice.

Responsibilities

• Develop personalised, strengths-based support plans reflecting each whānau's goals.
• Manage a caseload and provide practical support to address tenancy risks.
• Support budgeting and everyday living skills; explain tenancy rights and responsibilities.
• Advocate for whānau and connect them with housing providers and community services.
• Build trusted relationships to empower whānau to maintain stable long-term housing.

Skills

Social services experience

Case management

Trauma-informed care

Motivational interviewing

Excellent communication

Cultural awareness

Job description

Lifewise in Auckland CBD is seeking a compassionate Housing Navigator to support whānau at risk of housing instability. You will work directly with whānau to navigate challenges, access essential services and build the skills needed for sustainable, long-term housing.

You'll develop strengths-based support plans, manage a caseload and advocate with providers and landlords to prevent homelessness and strengthen independence.