Kaiatawhai Whanau

Visionwest Community Trust; Māngere-Ōtāhuhu; On-site; NZD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Wellbeing Days: 5 per year

Supportive team environment

Te Tiriti o Waitangi commitment

Job summary

Visionwest Community Trust is seeking a Kaiatawhai Whanau to provide face-to-face support to whanau in housing need in Otahuhu. You will connect them with essential services and help navigate housing options, while building strong community partnerships.

You’ll work both independently and as part of a team, with responsibilities spanning outreach, service coordination and adherence to policy. A driver’s license and willingness to travel are required.

Qualifications

• Proven experience delivering excellent customer service in person and by phone.
• A clean, current car driver's full license and willingness to travel.
• Strong connections within the community and with local agencies.
• Experience working as part of a team.

Responsibilities

• Assist whanau with accessing essential items such as food, furniture, housing, employment, power and insurance.
• Assess housing needs and connect families to available housing options and services.
• Establish and maintain strong relationships with local community organisations, service providers and stakeholders.
• Ensure all Trust policies and relevant legislation are followed.
• Maintain confidentiality and secure destruction of sensitive information.
• Report accidents, incidents and hazards promptly to management.
• Build strong community connections and work with agencies.
• Work both independently and as part of a team.
• Support individuals who have experienced homelessness.
• Hold a valid driver’s license and willingness to travel.

Skills

Customer service

Teamwork

Community engagement

Communication

Job description

Mō mātou | About us

At Visionwest Community Trust, we believe in creating pathways for whanau to flourish and overcome life's greatest challenges. Rooted in our values of aroha, whanaungatanga, manaakitanga and mana, Visionwest has been supporting communities across New Zealand for over 35 years. We provide essential services in housing, health, training, food support, financial mentoring and more, with a deep commitment to supporting individuals and families to thrive. Together, we're on a journey to see communities transformed through compassion, connection and action.

Mō te tūānga | About the role

As a Kaiatawhai Whanau you will spend 80% of your time providing face-to-face support to whanau in housing need. This role focuses on providing practical assistance to whanau, connecting them to essential services and supporting them in their housing journey. The position also involves outreach, community-building and maintaining strong partnerships with local churches and community organizations.
This role is based in Otahuhu.

Some Key Responsibilities

• Assist whanau with accessing essential items such as food, furniture, housing, employment, power and insurance.


• Work closely with individuals and families to assess their housing needs, provide tailored support plans and connect them to available housing options and services.


• Establish and maintain strong, trusting relationships with local community organisations, service providers and stakeholders


• Ensure that all policies and procedures of the Trust and all relevant legislative requirements are met.


• Maintaining confidentiality of sensitive information and document destruction when and where appropriate.


• Report accidents, incidents, injuries and hazards promptly to management and ensure safe practices are adhered to.


• Strong connections within the community and with relevant agencies.


• Previous experience working as part of a team.


• A desire and ability to work with individuals and whanau who have experienced homelessness.


• Proven experience delivering excellent customer service, both in person and via phone interactions.


• Experience of lone working in people's homes with a strong understanding of Health & Safety requirements.


• A clean, current car driver's full license and willingness to travel.


• A proactive, self-driven individual who is comfortable working independently as well as part of a collaborative team.

He aha tāŇ e whiwhi ai? | What's in it for you?

• An opportunity to make a meaningful impact in the lives of vulnerable whanau and communities.


• A supportive and collaborative team environment that values innovation and integrity.


• A chance to work in an organisation committed to upholding Te Tiriti o Waitangi.


• Competitive salary and opportunities for professional growth.


• Dedicated Wellbeing Days: Receive 5 Wellbeing Days each year to recharge and focus on what matters most to you.

**You must have the right to work in New Zealand, and you will be required to undergo police vetting and additional checks to be considered for this position.
Applications close once the role has been filled