Hotel Receptionist

The Kind Foundation; Christchurch; On-site; NZD 2,755,000 - 3,444,000; Part time

Job summary

The Kind Foundation, operating Hotel Give in Christchurch, seeks a friendly Reception Team member on a fixed term basis. The role includes welcoming guests, managing bookings, and delivering outstanding service across shift patterns, including weekends and evenings.

Location: Hotel Give, 6 Rolleston Ave, Christchurch Central. Term: Sept 2026 to Apr 2027, minimum 20 hours/week. Prior Opera Cloud is a bonus; strong communication and a can-do attitude are essential.

Qualifications

• Provide warm, professional guest service and handle enquiries with a friendly manner.
• Demonstrate a positive, can-do attitude and flexibility.
• Remain calm and solution-focused when facing busy periods or issues.
• Communicate clearly in writing and speech; update bookings accurately.

Responsibilities

• Welcome guests and check them in/out efficiently.
• Manage bookings via phone, online, and in person.
• Respond to email bookings and enquiries.
• Handle cash with accurate balancing.

Skills

Customer service

Positive attitude

Calm under pressure

Excellent communication

Independent & collaborative work

Tools

Opera Cloud

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Kind Foundation – Christchurch, South Island

Hotel Give is on the lookout for a friendly, motivated individual to join our reception team on a fixed term basis. Are you someone who loves meeting people, thrives in a busy environment, and enjoys making a difference?

About Us

Hotel Give – a socially sustainable stay, located in the central city, overlooking the Botanic Gardens.

Hotel Give boasts a range of accommodation options including self-contained apartments, deluxe private rooms and shared bathroom amenities dorms and rooms. Guests enjoy 24-hour reception.

Hotel Give is owned and operated by The Kind Foundation, a charitable trust which provides a broad range of programmes for children, young people and vulnerable groups in our community. The profits we make in our hotel are all invested into the work of The Kind Foundation. We mean it when we say we are socially sustainable: every dollar is paid forward.

Reception Team

The reception staff are our front-of-house ambassadors, and they demonstrate our core values, our point of difference, our mission, vision and purpose, and our commitment to excellent customer service. They work closely with the Food & Beverage team at Number Six Bar and Bistro, ensuring a seamless guest experience. From room bookings to dining recommendations, we work together to create a welcoming and cohesive environment for everyone who walks through our doors.

We are looking for people who:

• enjoy meeting new people and will provide a warm, professional service

• have a positive, can-do attitude

• are confident decision-makers who can stay calm and solution focused under pressure

• have a good understanding of booking software (preferably Opera Cloud, but not essential)

• are excellent communicators - both written and spoken

• can learn quickly, and work independently and collaboratively

Key Responsibilities:

• welcome and check guests in and out with care and efficiency

• manage bookings via phone, online, and in person

• responding to email bookings and enquiries

• cash handling, being able to confidently balance transactions

• always providing outstanding customer service

• work collaboratively with other departments to ensure a full guest experience

• the ability to work weekends, Saturday/Sunday and public holidays, with flexibility to fill other shifts when required.

• be familiar with and provide information on programmes and services operated by The Kind Foundation and be able to direct enquiries to the correct people

Our reception team work rostered shifts between 7am to 10pm – please note that the shifts we are looking to fill include weekend and evening shifts.

Position Available

Fixed Term: September 2026 to 30 April 2027 - minimum of 20 hours a week

Hours: Shifts range from 7am to 10pm on a rotating roster including weekends and public holidays
Location of work: Hotel Give, 6 Rolleston Avenue, Christchurch Central

Application Process

A full Job Description is available here: https://thekindfoundation.org.nz/our-places/employment/

Applications close: 24 September 2026, or when the positions are filled

The Kind Foundation is committed to providing a Child Safe environment for all children who come into contact with us.

To be considered for employment with us all successful applicants must complete our pre-employment processes including a comprehensive application form and all relevant pre- employment screens and checks which includes Police Vetting.