Hotel General Manager

Placements24; Queenstown; On-site; NZD 150,000 - 200,000; Full time

Benefits offered by this job

Performance bonuses

Medical aid

Pension fund

Housing/relocation assistance

Job summary

Placements24 is seeking a visionary Hotel General Manager for a prestigious Queenstown property. The role leads all hotel operations, drives revenue growth, and upholds brand standards to deliver exceptional guest experiences.

You will manage budgeting, forecasts, and cost controls while developing and executing strategic plans. A strong leadership style, clear communication, and a track record in hospitality are essential for success.

Qualifications

• 8-10 years of progressive hotel management experience.
• At least 5 years in a General Manager or senior leadership role.
• Experience with budgeting, P&L, and revenue growth strategies.
• Bachelor's in Hospitality Management or Business Administration; Master's preferred.

Responsibilities

• Lead and manage all hotel operations, ensuring profitability and guest satisfaction.
• Develop and implement strategic plans to achieve revenue targets.
• Oversee Front Office, Housekeeping, F&B, Sales & Marketing, and Maintenance.
• Recruit, train, and motivate the management team and staff.
• Ensure service quality and guest care consistently meet standards.
• Manage budgeting, forecasting, and cost control.
• Drive occupancy and revenue via sales and marketing strategies.
• Ensure health, safety and regulatory compliance.
• Maintain relationships with owners, stakeholders and community.

Education

Bachelor's degree in Hospitality Management

Bachelor's degree in Business Administration

Master's degree (plus)

Job description

About the Role

Our client, a prestigious and established hotel in Queenstown, Eastern Cape , is seeking a visionary and results-driven Hotel General Manager . This senior leadership role is responsible for the overall strategic direction, operational success, and financial performance of the hotel. The ideal candidate will possess a strong blend of leadership acumen, financial expertise, and a deep understanding of the hospitality industry, with a commitment to delivering exceptional guest experiences and fostering a positive work environment for all staff. You will oversee all departments, ensuring adherence to brand standards, driving revenue growth, and maintaining the hotel's reputation for excellence. This is a significant leadership opportunity in a region rich with natural beauty.

Key Responsibilities

• Lead and manage all aspects of hotel operations, ensuring profitability and guest satisfaction.
• Develop and implement strategic business plans to achieve revenue and profitability targets.
• Oversee departmental operations, including Front Office, Housekeeping, Food & Beverage, Sales & Marketing, and Maintenance.
• Recruit, train, motivate, and manage the hotel's management team and staff.
• Ensure the highest standards of service quality and guest care are consistently delivered.
• Manage the hotel's financial performance, including budgeting, forecasting, and cost control.
• Develop and execute sales and marketing strategies to drive occupancy and revenue.
• Ensure compliance with all health, safety, and regulatory requirements.
• Maintain strong relationships with owners, stakeholders, and the local community.
• Represent the hotel in a professional manner within the industry and community.

Requirements

• A minimum of 8-10 years of progressive experience in hotel management, with at least 5 years in a General Manager or similar senior leadership role.
• Proven track record of success in managing hotel operations, financial performance, and driving revenue growth.
• Strong leadership, communication, and interpersonal skills.
• In-depth knowledge of hotel operations, revenue management, sales, and marketing strategies.
• Experience in developing and managing budgets and P&Ls.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field is required; a Master's degree is a plus.
• Ability to make sound decisions and solve complex problems under pressure.
• Excellent understanding of customer service principles and practices.
• Flexibility to work extended hours as needed.

Benefits

This position offers a highly competitive executive salary, performance-based bonuses, and a comprehensive benefits package, including medical aid, pension fund, and potentially housing or relocation assistance. Opportunities for professional growth and advancement within a respected hotel group are significant. Join a dynamic team committed to excellence in hospitality in the scenic Queenstown area.