Guest House Manager - Luxury Accommodation

Placements24; Queenstown; On-site; NZD 60,000 - 90,000; Full time

Benefits offered by this job

Accommodation on-site

Housing allowance

Medical aid contributions

Professional development opportunities

Job summary

Placements24 in Queenstown, NZ seeks a dedicated Guest House Manager to oversee all operations of a boutique guest house. You will lead staff, coordinate front desk, housekeeping, and guest services, while maintaining exceptional service and property standards.

Responsibilities include bookings, budgeting, supplier relations, and ensuring health and safety compliance, with a focus on personalized guest experiences and steady operational performance.

Qualifications

• 4+ years of experience in hospitality management (guest house/boutique hotel preferred).
• Proven experience in managing staff and operations independently.
• Excellent customer service, communication, and problem-solving skills.
• Strong organizational and multitasking abilities.
• Experience with booking systems and basic financial management.
• Flexible hours, including weekends and holidays.
• Must be legally authorized to work in South Africa.

Responsibilities

• Oversee day-to-day operations of the guest house, including front desk, housekeeping, and guest services.
• Manage staff, including recruitment, training, scheduling, and performance evaluation.
• Ensure high standards of cleanliness, maintenance, and presentation of the property.
• Handle guest bookings, inquiries, and ensure prompt resolution of issues or complaints.
• Manage financial operations, including budgeting, invoicing, and reporting.
• Develop strategies to enhance guest satisfaction and loyalty.
• Source and manage supplier relationships for amenities and services.
• Ensure compliance with health, safety, and licensing regulations.
• Manage marketing efforts and online presence to attract guests.
• Maintain excellent relationships with guests, providing personalized service.
• Oversee food and beverage services if applicable.
• Contribute to the overall strategic direction of the guest house.

Skills

Hospitality management

Staff management

Customer service

Communication

Problem-solving

Organizational skills

Multitasking

Tools

Booking systems

Job description

About the Role

Our client, an elegant and highly-rated guest house situated in the historic town of Queenstown , is seeking a dedicated and experienced Guest House Manager. This comprehensive role requires a proactive individual to oversee all aspects of the guest house's operations, ensuring the highest standards of service, guest satisfaction, and operational efficiency. The ideal candidate will have a strong background in hospitality management, excellent interpersonal skills, and a passion for providing a personalized and memorable experience for each guest. You will be responsible for managing staff, maintaining the property, handling bookings and finances, and upholding the reputation of this charming establishment in Queenstown . This position offers a fantastic opportunity for someone looking to take ownership and lead a successful boutique accommodation.

Key Responsibilities

Oversee the day-to-day operations of the guest house, including front desk, housekeeping, and guest services. Manage staff, including recruitment, training, scheduling, and performance evaluation. Ensure the highest standards of cleanliness, maintenance, and presentation of the property. Handle guest bookings, inquiries, and ensure prompt resolution of any issues or complaints. Manage financial operations, including budgeting, invoicing, and reporting. Develop and implement strategies to enhance guest satisfaction and loyalty. Source and manage relationships with suppliers for amenities and services. Ensure compliance with all health, safety, and licensing regulations. Manage marketing efforts and online presence to attract guests. Maintain excellent relationships with guests, providing personalized service. Oversee food and beverage services if applicable. Contribute to the overall strategic direction of the guest house.

Requirements

A minimum of 4 years of experience in hospitality management, preferably in a guest house or boutique hotel setting. Proven experience in managing staff and operations independently. Excellent customer service, communication, and problem-solving skills. Strong organizational and multitasking abilities. Experience with booking systems and basic financial management. A proactive and self-motivated work ethic. Ability to work flexible hours, including weekends and holidays. A passion for hospitality and creating memorable guest experiences. Must be legally authorized to work in South Africa .

Benefits

This role offers a competitive salary and potential for performance-based bonuses. Benefits include medical aid contributions and opportunities for professional development. The Guest House Manager will enjoy a supportive work environment and the satisfaction of leading a quality establishment in Queenstown . Accommodation on-site or a housing allowance may be provided. Join a team that prides itself on exceptional guest care and a warm, inviting atmosphere.