Hospitality Front Desk & Guest Services Pro

Waikato District Councils; Auckland; On-site; NZD 42,000 - 65,000; Full time

Benefits offered by this job

Professional development funding

Discounted hotel stays across NZ/Austr

Subsidised private health insurance

Job summary

Travel + Leisure Co. in Auckland seeks a dynamic Guest Service Generalist to support Front Office, Housekeeping, Food & Beverage and Maintenance functions. You will ensure guests feel welcome and receive courteous, proactive service during their stay.

Responsibilities include greeting guests, check-in/out, inquiries, and basic admin tasks. You should be flexible to work weekends/evenings and uphold polished presentation while contributing to a positive guest experience.

Qualifications

• Genuine passion for customer service.
• Excellent communicator with strong interpersonal skills.
• Enthusiastic, self-motivated and positive.

Responsibilities

• Handle front desk duties including greeting guests and check-in/out.
• Answer phone and email inquiries; assist with bookings and tours.
• Perform housekeeping, food & beverage and maintenance support as needed.

Skills

Customer service

Communication

Interpersonal skills

Presentation

Flexibility

Driver's license

Education

None

Tools

Email

Basic Word/Excel

Job description

Travel + Leisure Co. in Auckland seeks a dynamic Guest Service Generalist to support Front Office, Housekeeping, Food & Beverage and Maintenance functions. You will ensure guests feel welcome and receive courteous, proactive service during their stay.

Responsibilities include greeting guests, check-in/out, inquiries, and basic admin tasks. You should be flexible to work weekends/evenings and uphold polished presentation while contributing to a positive guest experience.