Automotive Parts: Customer Service Manager

Harding+; Auckland; On-site; NZD 52,000 - 61,000; Full time

Job summary

Active 4x4 Dismantlers in Onehunga, Auckland, is seeking a Customer Service Manager to oversee customer-service operations across our automotive-parts business. This permanent, full-time role guarantees a minimum of 40 hours per week, with pay ranging NZD 38.00–44.00 per hour.

You will develop standards, manage enquiries and after-sales processes, and supervise staff while coordinating with sales, warehouse and management teams to drive satisfaction and efficiency.

Qualifications

• At least 3 years of relevant customer-service management experience.
• Experience in automotive, parts, retail or related environment advantageous.
• Strong communication and problem-solving skills.
• Able to supervise staff and coordinate across teams.

Responsibilities

• Develop and maintain customer-service standards and procedures.
• Manage customer enquiries, quotations and after-sales service processes.
• Oversee handling of customer concerns, returns and warranty enquiries.
• Monitor customer-service performance and response times.
• Coordinate communication between customers, sales, warehouse and management.
• Supervise and support customer-service staff.
• Investigate customer-service issues and implement solutions.
• Identify opportunities to improve customer satisfaction and service efficiency.
• Maintain customer-service records and reports.
• Provide management with feedback on recurring issues.
• At least 3 years of relevant customer-service management experience.

Skills

Communication

Problem solving

Staff supervision

Customer service management

Job description

Active 4x4 Dismantlers in Onehunga, Auckland, is seeking a Customer Service Manager to oversee customer-service operations across our automotive-parts business. This permanent, full-time role guarantees a minimum of 40 hours per week, with pay ranging NZD 38.00–44.00 per hour.

You will develop standards, manage enquiries and after-sales processes, and supervise staff while coordinating with sales, warehouse and management teams to drive satisfaction and efficiency.