Healthcare Transformation Programme Manager

North Island - Auckland South & East Auckland; Auckland; On-site; NZD 120,000 - 180,000; Full time

Job summary

Health New Zealand | Te Whatu Ora is seeking an experienced Programme Manager to improve operational performance, productivity and KPI achievement across Manukau Health Park and Lambie Drive. You will lead change across clinical, operational, administrative and digital teams to optimise Planned Care booking and scheduling.

Key responsibilities include implementing digital tools, embedding policies, and tracking benefits while managing privacy, security, and safety risks.

Qualifications

• Relevant tertiary qualification or equivalent experience.
• At least two years health-sector experience and knowledge of current requirements.
• Knowledge of MHP services and healthcare operations.
• Experience with iPM, RPA and referral management systems.
• Experience leading change, process improvement and performance reporting.
• Strong communication and stakeholder relationship skills.

Responsibilities

• Build team capability through service improvement and development opportunities.
• Identify and implement RPA and technology opportunities to streamline workflows and improve productivity.
• Collaborate with digital teams to design, test and implement tools for appointment confirmation and patient check-in.
• Embed digital solutions into operational workflows and support adoption.
• Track benefits and manage programme, privacy, security, clinical safety and operational risks.
• Develop and embed policies to optimise Planned Care and booking and scheduling.
• Standardise practices to improve capacity, timely access, and attendance.
• Use performance insights to identify priorities and improve KPIs.
• Partner with teams to improve processes and patient engagement across planned care pathways.

Skills

Change management

Performance reporting

Stakeholder communication

Education

Tertiary qualification or equivalent

Tools

iPM

RPA

Referral management systems

Job description

Health New Zealand | Te Whatu Ora is seeking an experienced Programme Manager to improve operational performance, productivity and KPI achievement across Manukau Health Park and Lambie Drive. You will lead change across clinical, operational, administrative and digital teams to optimise Planned Care booking and scheduling.

Key responsibilities include implementing digital tools, embedding policies, and tracking benefits while managing privacy, security, and safety risks.